وظيفة مستشار سياحي شاغرة لدى وجهتك في الرياض

Company Description Wojhatk-وجهتك is a travel technology company building a modern online travel platform for travelers across Saudi Arabia and the GCC. The platform offers complete international holiday packages, combining flights, hotels, transfers, and other travel services in a simple, localized digital experience. Designed specifically for the GCC market, Wojhatk focuses on Arabic-first usability, transparent package comparison, and high-quality accommodation and flight options. The company aims to make international travel planning easier, faster, and more accessible by connecting global travel inventory with one of the world’s most dynamic outbound travel markets. Wojhatk invites team members who are passionate about enhancing how Gulf travelers discover and book their journeys.

Role Description The Tour Consultant is a full-time, on-site role based in Abha, responsible for supporting travelers in planning and booking international holiday packages through Wojhatk’s platform. The role includes advising customers on destinations, itineraries, flight and hotel options, and additional services such as transfers and activities that fit GCC traveler preferences. Day-to-day tasks involve handling inquiries via phone, email, and in person, providing clear information on package details, pricing, and terms, and ensuring a smooth booking experience. The Tour Consultant coordinates with internal teams to confirm reservations, resolve issues, and maintain accurate records of customer bookings and communications. The role also involves promoting Wojhatk offerings, gathering feedback on customer experiences, and contributing insights to improve travel products and services.

Qualifications

• Strong Travel Consulting and Travel & Tourism knowledge, with experience advising customers on international destinations and packages.
• Proven Guided Tours and itinerary planning skills, including the ability to design and explain structured travel experiences.
• Excellent Communication skills in written and spoken form, with the ability to explain complex travel details clearly and professionally.
• Demonstrated Customer Service capabilities, including handling inquiries, managing expectations, and resolving issues in a calm and respectful manner.
• Familiarity with travel booking systems or online travel platforms and basic computer literacy (e.g., CRM, email, office applications).
• Fluency in Arabic and good proficiency in English; additional languages relevant to GCC travelers are an advantage.
• Knowledge of GCC traveler preferences, international travel regulations, and common visa and documentation requirements is beneficial.
• Previous experience in travel agencies, tour operations, or hospitality, and a relevant diploma or degree in Travel & Tourism or a related field is preferred.