وظيفة أخصائي دعم العملاء (عن بُعد) شاغرة لدى PULSE MENA في السعودية
Customer Support Specialist (Remote)
تفاصيل الوظيفة
تعلن شركة PULSE MENA عن توفر وظيفة أخصائي دعم العملاء (عن بُعد) في السعودية. تتطلع الشركة إلى ضم عضو موثوق ومركز على العملاء للعمل ضمن فريق الدعم عن بُعد في دور مبتدئ، حيث سيقوم بمساعدة العملاء في الاستفسارات واحتياجات الحساب وطلبات الخدمة ومشاكل الطلبات الروتينية. هذه الوظيفة مثالية لمن يجيد التواصل ويرغب في مساعدة الآخرين، دون الحاجة لخبرة سابقة، حيث سيتم توفير التدريب والدعم المستمر.
المهام والمسؤوليات
- مساعدة العملاء عبر قنوات الدعم (البريد الإلكتروني، الدردشة، الهاتف) بشكل مهني وودود.
- الرد على استفسارات الحسابات والمنتجات والخدمات والطلبات باستخدام الموارد المعتمدة.
- توجيه العملاء خلال العمليات الروتينية والإجراءات التالية.
- حل المشكلات الشائعة ضمن الإجراءات المحددة، ورفع المشكلات المعقدة للفريق المختص.
- إنشاء وتحديث تذاكر الدعم وتصنيف الطلبات بدقة وتوثيق الحلول.
- إدخال وتحديث بيانات العملاء في الأنظمة، والحفاظ على سجلات دقيقة ومنظمة.
- الاستماع الجيد وتحليل المشكلات، واتباع إجراءات استكشاف الأخطاء.
- تحديث جداول البيانات والسجلات الداخلية، ومعالجة النماذج والطلبات الروتينية.
- التواصل المهني مع المشرفين والزملاء، والتنسيق مع الأقسام الأخرى.
- المشاركة في الاجتماعات الافتراضية والتدريب، والحفاظ على التواصل أثناء ساعات العمل.
الشروط والمتطلبات
المؤهلات الأساسية: - شهادة الثانوية العامة أو ما يعادلها. - مهارات أساسية في استخدام الحاسوب والكتابة. - مهارات قوية في التواصل الكتابي والشفوي. - أسلوب ودود وصبور ومهني. - مهارات استماع وحل مشكلات جيدة. - الاهتمام بالتفاصيل والتنظيم وإدارة الوقت. - القدرة على اتباع الإجراءات المحددة وإدارة عدة طلبات روتينية. - القدرة على العمل بشكل مستقل في بيئة عن بُعد. - الاستعداد لتعلم برامج وعمليات جديدة. - القدرة على الحفاظ على السرية. - اتصال إنترنت موثوق ومساحة عمل مناسبة. المؤهلات المفضلة: - الإلمام بدعم العملاء أو البريد الإلكتروني أو الدردشة أو الهاتف. - معرفة بأنظمة CRM أو إدارة التذاكر. - الإلمام بـ Microsoft Office أو Google Workspace. - خبرة في إدخال البيانات وسجلات العملاء. - خبرة من التجزئة، الضيافة، العمل التطوعي، التدريب، المشاريع الأكاديمية، أو الأنشطة الأخرى التي تتطلب التعامل مع العملاء.
المهارات المطلوبة
- التواصل الموجه نحو العملاء
- الاستماع النشط والصبر
- حل المشكلات
- التواصل الكتابي
- الاهتمام بالتفاصيل
- التنظيم وإدارة الوقت
- الكفاءة في استخدام الحاسوب
- الاعتمادية والاحترافية
- التكيف والرغبة في التعلم
- التعامل السري مع المعلومات
المزايا
- بيئة عمل عن بُعد بالكامل
- تعويض تنافسي للمبتدئين
- تدريب مدفوع عند التوظيف
- فرص دوام كامل أو دوام جزئي
- جدولة مرنة للوظائف المؤهلة
- إجازة مدفوعة وعطل رسمية
- تأمين صحي وأسنان ونظر (حسب الأهلية)
- التطوير المهني والتدريب
- تدريب مستمر وملاحظات
- فرص التقدم الوظيفي
- معدات توفرها الشركة (حسب الحالة)
- بيئة فريق داعمة عن بُعد
عرض النص الأصلي للإعلان
Position Overview
We are seeking a dependable, customer-focused Customer Support Specialist to join our remote team. In this entry-level role, you will assist customers with questions, account needs, service requests, order inquiries, and routine problem resolution while helping deliver a positive customer experience.
This position is ideal for someone who communicates clearly, enjoys helping others, stays organized, and is comfortable working with computers and online support tools.
No previous professional experience is required. Training and ongoing support will be provided. Recent graduates, career changers, individuals returning to the workforce, and applicants seeking their first remote position are encouraged to apply.
Key Responsibilities
Customer Assistance
Professional experience is not required. Familiarity with any of the following is helpful but not necessary:
Skills & Competencies
Depending on employment status, location, and eligibility, benefits may include:
You may be a strong fit if you enjoy helping people and can communicate with patience, clarity, and professionalism. You are dependable, organized, comfortable learning new systems, and capable of managing customer requests independently while staying connected with your team.
This position can provide a foundation for a career in customer support, customer service, client relations, account services, or business operations.
Application Process
Interested candidates should submit an updated resume and complete the required application information.
Qualified applicants may be invited to a virtual interview and a brief assessment covering customer support scenarios, written communication, problem solving, typing, or attention to detail.
Selected candidates will receive information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.
Equal Opportunity Statement
We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.
We are seeking a dependable, customer-focused Customer Support Specialist to join our remote team. In this entry-level role, you will assist customers with questions, account needs, service requests, order inquiries, and routine problem resolution while helping deliver a positive customer experience.
This position is ideal for someone who communicates clearly, enjoys helping others, stays organized, and is comfortable working with computers and online support tools.
No previous professional experience is required. Training and ongoing support will be provided. Recent graduates, career changers, individuals returning to the workforce, and applicants seeking their first remote position are encouraged to apply.
Key Responsibilities
Customer Assistance
- Respond to customer questions in a professional and friendly manner.
- Assist with account, product, service, and order-related inquiries.
- Provide accurate information using approved company resources.
- Guide customers through routine processes and next steps.
- Resolve common questions and concerns within established guidelines.
- Escalate complex issues to the appropriate team.
- Maintain a positive and respectful customer experience.
- Communicate with customers through approved support channels.
- Provide clear and helpful written or verbal responses.
- Use support templates, scripts, and knowledge resources appropriately.
- Manage multiple routine conversations when required.
- Maintain professionalism during challenging interactions.
- Route specialized requests to the appropriate department.
- Create and update customer support tickets.
- Categorize customer requests accurately.
- Document customer questions, actions taken, and resolutions.
- Maintain clear and complete case notes.
- Monitor open and pending cases.
- Update ticket status throughout the resolution process.
- Follow up on assigned cases when required.
- Close completed cases according to established procedures.
- Enter and update customer information in company systems.
- Maintain accurate customer profiles and account records.
- Process authorized account updates.
- Review information for accuracy and completeness.
- Identify missing or inconsistent information.
- Maintain organized digital customer records.
- Protect confidential and sensitive information.
- Listen carefully to understand customer concerns.
- Ask relevant questions to identify the issue.
- Follow established troubleshooting procedures.
- Explain solutions and next steps clearly.
- Assist with routine account and service issues.
- Escalate technical, billing, or policy-related matters when necessary.
- Document resolutions accurately.
- Update spreadsheets, trackers, and internal records.
- Process routine customer forms and requests.
- Maintain support logs and digital documentation.
- Assist with basic reporting and summaries.
- Complete routine data-entry assignments.
- Support additional administrative projects as needed.
- Communicate professionally with supervisors and colleagues.
- Coordinate with other departments regarding customer requests.
- Provide updates on unresolved or pending issues.
- Ask for assistance when an issue falls outside assigned responsibilities.
- Participate in virtual meetings, coaching, and training.
- Maintain reliable communication during scheduled working hours.
- High school diploma, GED, or equivalent.
- Basic computer and typing skills.
- Strong written and verbal communication.
- Friendly, patient, and professional approach.
- Good listening and problem-solving skills.
- Strong attention to detail.
- Good organization and time management.
- Ability to follow established procedures.
- Ability to manage multiple routine requests.
- Ability to remain professional during difficult interactions.
- Ability to work independently in a remote environment.
- Willingness to learn new software and processes.
- Ability to maintain confidentiality.
- Reliable internet connection and suitable remote workspace.
Professional experience is not required. Familiarity with any of the following is helpful but not necessary:
- Customer service or customer support.
- Email, chat, or phone-based support.
- CRM or ticket-management platforms.
- Microsoft Office or Google Workspace.
- Data entry and customer records.
- Account or order support.
- Administrative or clerical tasks.
- Remote collaboration tools.
Skills & Competencies
- Customer-focused communication.
- Active listening and patience.
- Problem solving.
- Written communication.
- Attention to detail.
- Organization and time management.
- Computer proficiency.
- Dependability and professionalism.
- Adaptability and willingness to learn.
- Confidential handling of information.
Depending on employment status, location, and eligibility, benefits may include:
- Fully remote work environment.
- Competitive entry-level compensation.
- Paid onboarding and training.
- Full-time and part-time opportunities.
- Flexible scheduling for qualifying positions.
- Paid time off and company holidays.
- Health, dental, and vision benefits where applicable.
- Professional development and training.
- Ongoing coaching and feedback.
- Career advancement opportunities.
- Company-provided equipment where applicable.
- Supportive remote team environment.
You may be a strong fit if you enjoy helping people and can communicate with patience, clarity, and professionalism. You are dependable, organized, comfortable learning new systems, and capable of managing customer requests independently while staying connected with your team.
This position can provide a foundation for a career in customer support, customer service, client relations, account services, or business operations.
Application Process
Interested candidates should submit an updated resume and complete the required application information.
Qualified applicants may be invited to a virtual interview and a brief assessment covering customer support scenarios, written communication, problem solving, typing, or attention to detail.
Selected candidates will receive information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.
Equal Opportunity Statement
We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.
المصدر: LinkedIn - أُضيفت للموقع في 19 سبتمبر 2026
رقم الإعلان لدى المصدر: 4469524184
رقم الإعلان لدى المصدر: 4469524184