وظيفة ممثل خدمة عملاء شاغرة لدى Nujoom Sports Management في مكة وجدة

Customer Service & Admin Executive - Nujoom Sports Management

📍 Jeddah, Saudi Arabia

About Us

Nujoom Sports Management is a Jeddah-based sports group. We're growing fast and looking for a customer-focused admin team member to be the first point of contact for our members and parents.

The Role

You'll be the front line of customer experience - handling enquiries, managing memberships, and making sure every customer interaction (in person, by phone, email, or WhatsApp) is fast, friendly, and professional.

What You'll Do

• Respond to customer enquiries via phone, email, and WhatsApp in a timely, professional manner
• Manage memberships, bookings, and renewals through our booking system
• Process new sign-ups, trials, transfers, and cancellations accurately
• Be present at venues to greet and assist customers face-to-face
• Resolve customer issues and escalate where needed
• Keep customer records and communications organized and up to date
• Support the wider team with day-to-day administrative tasks

What We're Looking For

• Strong communication skills - confident on the phone, in writing, and in person
• Fluent in English and Arabic (spoken and written)
• Comfortable using booking/membership software (training provided)
• Organized, detail-oriented, and able to multitask
• A genuine people-person with a customer-first attitude
• Previous experience in customer service, admin, or a sports/education environment is a plus

Why Join Us

• Be part of a growing, ambitious sports management company in Saudi Arabia
• Work across two exciting brands serving families and athletes across the country
• A hands-on role with real ownership and room to grow