أكور تعلن عن وظيفة مضيف فيلا في أملج

Job Description

At SLS The Red Sea, a villa stay is more than accommodation - it’s a highly personalized experience where every detail feels effortless. As a Villa Host, you will be the dedicated point of contact for our villa guests, creating a seamless and memorable journey from arrival through to their final farewell.

Working closely with Front Office, Housekeeping, F&B, Spa, Concierge, Transportation, and other resort teams, you will anticipate guest needs, coordinate personalized experiences, and ensure every moment reflects the distinctive spirit of SLS.

Key Responsibilities

• Take ownership of the guest journey for assigned villas, from pre-arrival preparation through departure.
• Review guest profiles, preferences, VIP status, and special occasions to prepare personalized experiences.
• Conduct pre-arrival villa inspections to ensure cleanliness, amenities, maintenance, and overall presentation meet SLS standards.
• Personally welcome villa guests and support seamless in-villa check-in and check-out experiences.
• Build genuine relationships with guests and act as their key point of contact throughout their stay.
• Anticipate guest needs and coordinate requests with relevant resort departments through to completion.
• Arrange dining, spa and wellness experiences, resort activities, transportation, celebrations, and other personalized experiences.
• Coordinate in-villa dining, minibar, laundry, luggage, and other villa services as required.
• Ensure villa amenities, guest supplies, and special arrangements are prepared according to guest preferences.
• Identify opportunities to create memorable and personalized moments for guests.
• Respond promptly to guest requests, feedback, and concerns and support effective service recovery.
• Maintain accurate guest preferences, requests, and relevant stay information within hotel systems.
• Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates.
• Coordinate departure arrangements, including transportation, luggage, billing requirements, and individual guest requests.
• Maintain the highest standards of guest privacy, discretion, grooming, and professional conduct.
• Follow all SLS service standards, operational procedures, and health and safety requirements.

Qualifications

• Diploma or qualification in Hospitality Management or a related field is preferred.
• Minimum 2-3 years of experience in luxury hospitality, preferably within Villa Operations, Butler Service, Guest Relations, Front Office, Concierge, or a similar guest-facing role.
• Previous experience in a luxury resort, villa, private residence, or high-end hospitality environment is preferred.
• Strong guest relations skills with the ability to anticipate needs and create personalized experiences.
• Good understanding of luxury service standards, guest etiquette, privacy, and discretion.
• Good knowledge of Front Office, F&B, Housekeeping, Concierge, and general resort operations.
• Comfortable using Property Management Systems (PMS) and standard hotel systems.
• Strong organizational and problem-solving skills with excellent attention to detail.
• Excellent communication and interpersonal skills with a warm and professional presence.
• Strong English communication skills, both written and verbal.
• Flexible, proactive, and able to remain composed in a fast-paced luxury hospitality environment.