أكور تعلن عن وظيفة كبير الخدم في أم لوج

Job Description

- Key Roles & Responsibilities:

• Personalized Service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.

• Guest Arrival & Departure: Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.

• Valet Services: Oversee professional packing and unpacking services, garment pressing, and shoe shining to the highest luxury standards.

• Food & Beverage Coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.

• Experience Curation: Anticipate guest preferences to curate "sensory journeys" and bespoke itineraries, fostering a culture of storytelling around the resort’s offerings.

• Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.

• Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.

• Standards & Compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.

• Sustainability: Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications

- Personal Attributes & Experience:

• Education: Bachelor’s degree in hospitality management or a related field.

• Experience: Minimum 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.

• Skills: Strong leadership, communication, and guest relations skills, with an extreme eye for detail.

• Language: Fluent in English; Arabic and other languages are considered a significant asset.

• Cultural Sensitivity: Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.

• Pre-opening: Experience in a pre-opening environment is highly desirable.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-Opening stages.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.