وظيفة مدير العافية لدى أكور في أملج

Job Description

Key Responsibilities

Operational Supervision & Quality Assurance:

• Oversee daily operations of the spa, fitness center, recreation areas, and wellness facilities, ensuring seamless service delivery.
• Conduct regular inspections of treatment rooms, wellness areas, and recreational facilities to ensure adherence to Raffles & Fairmont brand standards.
• Ensure all wellness facilities are fully operational, safe, and guest-ready at all times.
• Monitor proper usage, maintenance, and inventory of spa products, equipment, and retail items.
• Ensure all treatments and services are delivered in line with approved protocols and quality standards.

Guest Experience & Service Excellence:

• Deliver exceptional, personalized wellness journeys aligned with ultra-luxury guest expectations.
• Ensure all wellness touchpoints reflect attention to detail, ambiance, and sensory experience.
• Respond promptly and professionally to guest feedback, requests, and concerns.
• Coordinate bespoke wellness experiences, including VIP arrangements, private sessions, and special occasions.
• Support service recovery efforts through immediate corrective actions and follow-through.

Team Leadership & Development:

• Lead, coach, and inspire the spa, fitness, and recreation team to uphold Raffles service culture and Heartist® values.
• Conduct daily briefings to communicate operational priorities, guest movements, and service standards.
• Provide structured training, mentoring, and continuous feedback to ensure high performance.
• Support recruitment, onboarding, scheduling, and attendance monitoring of the team.
• Drive a culture of engagement, accountability, and continuous improvement.

Coordination & Communication:

• Liaise closely with Front Office, Guest Relations, Housekeeping, Engineering, and F&B to ensure seamless guest experiences.
• Coordinate wellness offerings with other departments to create integrated luxury experiences.
• Ensure accurate communication of guest preferences, bookings, and special requirements.
• Report maintenance issues, equipment faults, and safety concerns promptly.

Commercial & Financial Performance:

• Drive revenue across spa treatments, retail products, memberships, and wellness programs.
• Monitor performance indicators such as treatment utilization, retail conversion, and guest satisfaction scores.
• Support budgeting, forecasting, and cost control initiatives.
• Identify opportunities for upselling, cross-selling, and experience enhancements.

Standards, Safety & Compliance:

• Enforce grooming, hygiene, and safety standards in all wellness areas.
• Ensure compliance with hotel policies, Saudi regulations, and health & safety requirements.
• Maintain confidentiality of guest information and uphold privacy standards.
• Ensure adherence to sustainability and environmental practices aligned with brand values.

Qualifications

• Minimum 4-6 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment.
• Previous supervisory or managerial experience in spa, recreation, or wellness operations is required.
• Diploma or Degree in Hospitality, Wellness, Spa Management, or related field is an advantage.
• Pre-opening experience is highly desirable.

Skills & Competencies:

• Strong leadership and team management capabilities.
• Excellent attention to detail and service quality orientation.
• Strong commercial awareness and ability to drive revenue.
• Effective communication and stakeholder coordination skills.
• Strong organizational, planning, and problem-solving abilities.
• Familiarity with spa systems, booking platforms, and property management systems is an advantage.

Personal Attributes:

• Passion for wellness, luxury hospitality, and guest experience.
• Calm, composed, and professional under pressure.
• Guest-centric mindset with a strong sense of ownership.
• Flexible and adaptable to a remote destination environment.
• High level of integrity, discretion, and reliability.

Additional Information

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations, project coordination, and setup of wellness facilities is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences aligned with the Red Sea destination.
• A proactive, anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.