وظيفة مساعد كبير الخدم شاغرة لدى أكور في البحر الأحمر

Job Description

FAENA The Red Sea is seeking an exceptional and service-driven Assistant Head Butler to join our Guest Experience team. Supporting the Head Butler, this role is responsible for overseeing the day-to-day operation of the Butler team while ensuring every villa guest receives an intuitive, personalised, and seamless luxury experience. The Assistant Head Butler will help drive Forbes Five-Star service standards, coordinate bespoke guest experiences, and inspire the team to deliver the exceptional hospitality that defines the FAENA brand.

Key Responsibilities

• Support the Head Butler in supervising and coordinating the daily operations of the Butler team.
• Ensure exceptional, personalised service is delivered to villa guests throughout their stay.
• Oversee daily butler operations to ensure luxury service standards are consistently achieved.
• Coordinate guest requests, preferences, and bespoke experiences with accuracy and attention to detail.
• Work closely with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering to deliver seamless guest experiences.
• Ensure smooth arrival, in-villa stay, and departure experiences for all guests.
• Supervise villa preparation, turndown service, and in-room amenities to ensure impeccable presentation.
• Handle guest concerns and service recovery professionally and discreetly.
• Coach, mentor, and support the development of the Butler team to uphold Forbes Five-Star standards.
• Ensure guest preferences and profiles are accurately maintained to personalise future visits.
• Conduct quality inspections of villas prior to guest arrival.
• Assist with scheduling, daily task allocation, and operational planning for the Butler team.
• Support VIP arrivals, celebrations, special occasions, and bespoke in-villa experiences.
• Monitor service delivery and identify opportunities to continuously elevate the guest experience.
• Act as the primary point of contact in the absence of the Head Butler while maintaining the highest levels of professionalism, discretion, and confidentiality.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• 3-6 years of experience in luxury butler service, guest relations, or villa operations.
• Previous experience in a supervisory or Senior Butler role within a Forbes Five-Star or ultra-luxury hotel or resort.
• Strong understanding of luxury hospitality standards and personalised guest service.
• Experience within Rooms Division, Butler Service, Front Office, or Guest Experience operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Ability to anticipate guest needs and deliver intuitive, personalised service.
• Proficiency in Microsoft Office and guest management systems is advantageous.
• Fluent in English; additional languages are an advantage.
• Passion for luxury hospitality and creating unforgettable guest experiences.