وظيفة مساعد مدير تحسين الخدمات اللوجستية لدى ديليفري هيرو في الرياض

Job Description

Key Accountability Areas

Logistics Optimization

• Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs.

• Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers.

• Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders.

• Analyzing customer delivery experience and enhancing all factors that impact NPS score.

• Optimizing Stacked orders to ensure saving orders with the best experience.

• Optimizing stacked orders CPO and ensuring we reduce CPO smartly.

• Study, prepare, and roll out cities from the On-demand working model to the shift model.

• Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability.

• Optimizing all shift city setups systematically and ensuring riders can work seamlessly

• Leading new initiatives such as acquiring college students as freelance riders with HS fleet.

• Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools.

• Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management.

Governance and Resilience

• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner

• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement

• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions

Daily Operations

• Follow daily operations relating to the job to ensure work continuity

• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards 

• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

People Management 

• Participate in the identification and recruitment of key talents for their respective Department 

• Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures

• Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance

• Uphold a high-performance working environment and promote the Organization’s Values

Qualifications

Knowledge and Experience

• 3 - 4 years of relevant experience 

• Basic knowledge of supply chain and Finance.

• Great Excel and analytical skills.

• Decision making 

• Excellent communication skills.

Education and Certifications

• Bachelor’s Degree in a relevant field is required.

• Master’s degree in a relevant field is preferred