وظيفة مدير تجربة العملاء شاغرة لدى Rango Brabo Burger في دبي

A Customer Experience Manager leads initiatives to improve customer satisfaction, engagement, and overall customer journeys. The role monitors customer feedback, service performance, and processes to deliver consistent and positive customer experiences.

• Develop and implement customer experience strategies and initiatives.
• Monitor customer satisfaction, feedback, complaints, and service performance.
• Analyze customer journeys and identify areas for improvement.
• Coordinate with sales, marketing, operations, and customer service teams.
• Establish and monitor customer experience KPIs and performance metrics.
• Develop processes to improve customer service quality and retention.
• Manage customer feedback channels and oversee issue resolution.
• Identify service gaps and implement corrective and improvement actions.
• Conduct customer surveys and analyze customer insights.
• Train and support teams in customer experience standards and best practices.
• Prepare customer experience reports and performance updates for management.

• Bachelor’s degree in Business Administration, Marketing, Customer Experience, Communications, or a related field.
• Experience in customer experience, customer service, account management, or a related role.
• Strong knowledge of customer journey mapping, feedback management, and CX metrics.
• Excellent communication, leadership, analytical, and problem-solving skills.
• Experience with CRM and customer feedback platforms is advantageous.
• Strong ability to manage customer issues and cross-functional projects.
• Professional, customer-focused, organized, and results-oriented approach.