أسمو تعلن عن وظيفة محلل شريك أعمال العملاء - IT في السعودية

• Support the Customer Business Partner Manager in preparing customer business requirement inputs for governance forums, customer onboarding reviews, commercial readiness discussions, and annual planning cycles.
• Maintain and improve standard customer intake templates, requirement documentation, prioritization inputs, reporting formats, and governance materials in line with manager direction.
• Capture, log, classify, and maintain customer business and technology requirements in the agreed register, tracker, or workflow tool.
• Conduct first-level requirement qualification, ensuring customer requests are complete, clear, commercially relevant, and ready for review by the Customer Business Partner Manager and Technology teams.
• Clarify customer objectives, expected outcomes, urgency, dependencies, integration needs, operational impacts, budget assumptions, and success criteria with relevant stakeholders.
• Prepare prioritisation inputs using agreed criteria such as customer value, revenue enablement, strategic alignment, urgency, feasibility, risk mitigation, operational efficiency, stakeholder impact, and innovation potential; final prioritisation remains with the manager and governance forums.
• Maintain updated customer requirement trackers, status dashboards, action logs, and management reporting packs for manager review.
• Act as a working-level coordination point between customer-facing business teams and Technology delivery teams; escalate issues, risks, decisions, and conflicts to the Customer Business Partner Manager.
• Support customer engagement sessions, onboarding workshops, and requirement clarification meetings by preparing materials, capturing notes, tracking actions, and following up on agreed next steps.
• Support Technology-related Order-to-Deliver activities for customer opportunities, affiliate onboarding, and commercial initiatives, including documenting customer technology requirements, integration needs, process impacts, and delivery assumptions.
• Coordinate inputs from applications, infrastructure, cybersecurity, data, enterprise architecture, and operations teams; support preparation of first-level IT impact assessment inputs for customer requirements.
• Identify scope, cost, timeline, dependency, customer experience, and delivery risks early and escalate them to the Customer Business Partner Manager for direction or decision-making.
• Operate within the IT Business Partner organisation as a specialist support role reporting to the Customer Business Partner Manager, contributing to improved workflow between customer-facing teams, Technology delivery teams, and the customer business partnering function.
• Support coordination with Commercial, Procurement, and Finance where customer requirements require budget, sourcing, or commercial input; provide documentation and analysis while budget ownership and approvals remain with the relevant manager, function, or governance authority.
• Contribute to continual improvement of customer requirement management practices and stakeholder experience, considering leading practices in customer business partnering and demand governance.
• Support standardization of customer intake templates, requirement documentation, prioritization scoring, reporting formats, and governance materials to increase operational effectiveness within the customer business partnering process.
• Maintain updated customer requirement dashboards and management reporting packs, ensuring reports are prepared timely, accurately, and meet IT Business Partner department requirements.
• Ensure customer requirement management activities comply with relevant quality, security, confidentiality, and information handling standards across the IT Business Partner department.

Qualifications:

• Bachelor's degree in information technology, Business Administration, Management Information Systems, Engineering, or a related field
• Exposure to customer business partnering, business relationship management, Order-to-Deliver processes, IT governance, portfolio management, demand planning, project intake, service management, or business case preparation is preferred
• Demonstrated proficiency in oral and written English.
• Minimum 5 years of relevant experience, in customer business partnering, business analysis, IT demand management, project coordination, business relationship management, customer onboarding, or technology delivery support
• Experience working with customer-facing business stakeholders and cross-functional technology teams
• Experience in logistics, supply chain, procurement, warehousing, customer onboarding, commercial operations, or Order-to-Deliver processes is an advantage

Core Competency:

• Strong understanding of customer business partnering, demand management, and business analysis practices.
• Ability to gather, structure, and document customer business requirements, operational needs, and decision inputs.
• Good understanding of customer onboarding and technology delivery lifecycle from intake to assessment, approval, solutioning, delivery, and closure.
• Working knowledge of Microsoft 365, Excel, PowerPoint, SharePoint, Teams, and basic reporting tools; familiarity with ServiceNow, Jira, or Power BI is an advantage.

Leadership Competency:

• Strong coordination, follow-up, documentation, and stakeholder management skills, with the judgement to escalate risks, decisions, and conflicts appropriately to the Customer Business Partner Manager.
• Structured, detail-oriented, business-focused, and comfortable operating as a specialist individual contributor in a fast-moving environment under manager direction.

Expected Deliverables:

• Updated customer requirement register and customer technology pipeline for manager review.
• Customer requirement qualification summaries and business requirement notes.
• First-level impact assessment inputs and prioritization scoring inputs.
• Customer requirement status dashboards and management reports.
• Customer O2D technology support documentation.
• Meeting notes, action trackers, decision logs, and governance packs prepared for manager review and stakeholder follow-up.
• Process improvement recommendations for customer business partnering and requirement management

Success Measures/Indicative KPIs:

• Requirement quality: Percentage of customer requirements captured with complete required information.
• Turnaround time: Improved time to qualify and route customer requirements for assessment.
• Pipeline visibility: Accuracy and timeliness of customer requirement register, dashboard, and status reporting.
• Governance discipline: Number of customer requirements assessed, documented, and submitted with complete prioritization inputs through the agreed process.
• Stakeholder experience: Customer and business stakeholder satisfaction with engagement quality, clarity, and follow-through.
• Efficiency: Reduction in unclear, duplicated, or overlapping customer technology requests.

Strategic Value to ASMO:

Giving ASMO dedicated execution capacity for customer-facing technology engagement, customer onboarding, Order-to-Deliver support, and customer requirement governance under the direction of the Customer Business Partner Manager. It improves requirement quality, follow-through, documentation discipline, and pipeline visibility, while ensuring senior managers retain accountability for prioritisation, approvals, strategic decisions, and stakeholder commitments

Deadline: 30 days from posting.