وظيفة مدرب أداء وعمليات - مطاعم الوجبات السريعة لدى ALBAIK في جدة

We are looking for a Corporate Performance & Operations Coach with a Restaurant or Operations Manager background in QSR to conduct restaurant audits, train and coach teams, and support improvements in operational performance, food safety, service quality, and people development.

Key Responsibilities:

* Conduct restaurant visits, operational assessments, and audits covering food safety, production, service quality, and people practices.

* Identify performance gaps, recommend corrective actions, and follow up on improvement plans.

* Train and coach restaurant teams on operational standards, food safety, customer service, and team development.

* Analyze KPIs, including food cost, waste, productivity, operational efficiency, customer satisfaction.

* Support new restaurant openings by assessing readiness and coaching teams before and after opening.

* Ensure compliance with company policies, operational procedures, food safety standards, and local regulations.

* Prepare assessment reports and work with restaurant and operations teams to improve performance.

Qualifications:

* Bachelor’s degree in Hospitality, Business Administration, Nutrition, Food Science or a related field.

* More than 3 years of relevant experience in restaurant operations as a Restaurant Manager or Operations Manager.

* Experience in Quick Service Restaurants (QSR) is mandatory.

* Hands-on knowledge of restaurant production, food safety, service quality, cost control, and people management.

* Experience in operational audits, training, coaching, and performance improvement.

* Strong communication, presentation, analytical, and problem-solving skills.

* Good planning, computer, and reporting skills.

* Ability to work independently and coordinate effectively with different teams.

* Willingness to travel across Saudi Arabia as required.

* HACCP, Food Safety or certification related to ISO 22000 is preferred.

* Proficiency in multiple languages, such as Arabic, English, Urdu, or other languages.