Halian تعلن عن وظيفة ممثل خدمة عملاء في جدة

Field Service Representative (Sonar Systems)

Location

Jeddah, Saudi Arabia

Contract Type

Fixed-Term Contract (2 Years)

Reporting To

Project Manager

Overview

We are seeking an experienced Field Service Representative (FSR) to provide on-site technical support and maintenance expertise for advanced naval sonar systems operating within a maritime defence environment.

The successful candidate will be responsible for ensuring the operational readiness, reliability, and performance of towed sonar equipment through preventive and corrective maintenance activities, technical diagnostics, engineering support, and stakeholder engagement. This position is based in Jeddah, Saudi Arabia, with occasional travel or deployment requirements based on operational needs.

Key Responsibilities

Technical Diagnostics & Troubleshooting

• Conduct in-depth fault diagnosis and root-cause analysis of complex sonar system issues.
• Utilise diagnostic software, test equipment, and maintenance documentation to identify and resolve technical problems efficiently.
• Provide technical recommendations and support for system performance improvements.

Preventive Maintenance

• Execute planned preventive maintenance activities to maximise equipment availability and operational readiness.
• Ensure maintenance activities are completed in accordance with approved maintenance schedules and technical procedures.
• Support lifecycle management initiatives to extend equipment service life.

Corrective Maintenance & Repair

• Perform corrective maintenance activities, including component replacement, repair, testing, and recommissioning of sonar equipment.
• Restore systems to full operational capability while maintaining compliance with technical and safety standards.
• Escalate complex technical issues when specialist engineering support is required.

Engineering Support

• Assist with the development and execution of annual engineering support plans.
• Support technical investigations, reliability assessments, and continuous improvement initiatives.
• Collaborate with engineering teams to address recurring system performance issues.

Documentation & Reporting

• Maintain accurate records of maintenance activities, system defects, repairs, and technical interventions.
• Produce regular maintenance reports and technical updates for management and customer stakeholders.
• Ensure all documentation remains current and aligned with quality management requirements.

Inventory & Spare Parts Management

• Support the management and control of maintenance inventory and spare parts.
• Track parts consumption and maintain accurate inventory records.
• Identify critical spare requirements and support replenishment planning.

Compliance, Quality & Safety

• Ensure all maintenance activities are performed in accordance with company procedures, quality standards, and safety regulations.
• Promote a strong safety culture and adhere to all site-specific health, safety, and environmental requirements.
• Support audits, inspections, and compliance reviews where required.

Stakeholder Engagement

• Act as a key technical interface between operational personnel, engineering teams, and maintenance management.
• Build effective working relationships within a multicultural and multidisciplinary environment.
• Deliver professional technical support while maintaining high levels of customer satisfaction.

Essential

Skills & Experience

• Strong theoretical and practical knowledge of sonar systems, particularly towed-array or variable-depth sonar technologies.
• Hands-on experience in troubleshooting, maintenance, repair, and testing of sonar equipment and associated subsystems.
• Proficiency using diagnostic software, calibration tools, and electronic test equipment.
• Experience supporting complex defence, naval, maritime, or mission-critical systems.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.

Desirable

• Previous experience supporting naval sonar operations in an operational or military environment.
• Knowledge of broader Integrated Logistics Support (ILS) and through-life support activities.
• Experience working with multinational teams and customer-facing support environments.
• Former military technical or naval engineering experience would be advantageous.

Service representative in Jeddah, Saudi Arabia