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Job Summary 

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities 

• Delivery Planning & Coordination
  Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Management
  Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagement
  Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reporting
  Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownership
  Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmaps
  Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurement
  Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Management
  Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvement
  Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experience
  8–10 years of hands-on delivery experience within payment services and card issuing environments.

• Education
  Bachelor’s degree in Computer Science or a related discipline.

• Delivery & Agile Expertise
  Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:

  • In-store payments

  • POS / ECR systems

  • Payment gateways

  • eCommerce payments

  • Acquiring and banking platforms

• Mandatory experience within Fintech and Banking sectors

• Prior knowledge or hands-on experience with MADA regulations is a strong advantage