وظيفة موظف مركز اتصال لدى Petromin Corporation في مكة وجدة

The Job Summary

The Call Center Agent serves as the first point of contact for customers, handling inquiries, and appointments. The role is responsible for delivering an exceptional customer experience through professional communication, efficient issue resolution, and accurate documentation across multiple channels including calls, email, and chat.

Technical / Job-Specific Competencies

1

Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.

2

Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.

3

Assist customers in booking, modifying, and confirming service appointments with service centers.

4

Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.

5

Escalate complex issues to the relevant departments and ensure proper follow-up until closure.

6

Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.

7

Conduct follow-up communications to ensure customer satisfaction after service completion.

8

Coordinate with internal departments (service, parts, sales) to resolve customer requests.

9

Support sales initiatives by informing customers about offers, warranties, and additional services.

10

Ensure adherence to company policies, SOPs, quality standards, and performance KPIs.

The Job Profile

1

Educational Qualifications

Diploma or Bachelor’s degree in Business Administration or related field is a plus

2

Professional Certifications

Call Center or CRM system training (preferred)

3

Experience

0-1 years of experience in call center or customer service role

4

Essential Job Pre-Requisites

Strong communication and interpersonal skills, Ability to work in shifts, Basic computer proficiency

5

Languages Proficiency

English: Intermediate to Advanced (Required)