Holool Aloula (NCBS National Company for Business Solutions) تعلن عن وظيفة Customer Service Supervisor في جدة

Job Summary

Responsible for supervising front-line customer service operations, leading customer service representatives and information staff, ensuring exceptional service delivery, resolving escalated customer issues, monitoring operational performance, and maintaining high standards of customer experience throughout the facility.

Key Responsibilities

• Supervise daily customer service operations and front-line teams.
• Ensure customers receive accurate information, guidance, and assistance.
• Monitor staff performance, attendance, grooming, and compliance with service standards.
• Conduct regular floor walks to monitor service quality and operational readiness.
• Handle escalated customer inquiries, complaints, and service recovery.
• Prepare staff schedules and ensure adequate shift coverage.
• Coach, mentor, and evaluate team members to improve performance.
• Conduct daily briefings and communicate operational updates.
• Monitor KPIs and prepare operational reports.
• Coordinate with internal departments to resolve customer issues efficiently.
• Ensure compliance with company policies, SOPs, and safety requirements.
• Support VIP visits, special events, and operational contingencies.
• Identify and implement customer experience improvement initiatives.
• Maintain records of incidents, complaints, and daily operational activities.