AwareOne تعلن عن وظيفة أخصائي التوعية والدعم في الأمن السيبراني (عن بُعد) في الرياض

📍 Location: Riyadh, Saudi Arabia

💼 Employment Type: Full-time

🏢 Work Mode: On-site

🌐 Company: AwareOne

AwareOne is a Saudi-focused Human Risk Management and Cybersecurity Awareness platform helping organizations across Saudi Arabia and the GCC measure, manage, and reduce human-related cybersecurity risks.

Through multilingual security awareness training, realistic phishing simulations, and actionable risk analytics, AwareOne helps organizations strengthen employee security behavior and support compliance with frameworks and regulations such as NCA ECC, SAMA CSF, PDPL, and ISO 27001.

We are looking for a motivated Cybersecurity Awareness & Customer Success Specialist to help our customers successfully implement, operate, and improve their cybersecurity awareness programs through the AwareOne platform.

You will work closely with customers to configure campaigns, deploy training content, analyze results, resolve platform-related inquiries, and turn cybersecurity insights into practical recommendations.

This is an excellent opportunity for someone who enjoys cybersecurity, customer engagement, and making security concepts understandable and actionable for everyday employees.

• Support customers in onboarding, configuring, and using the AwareOne platform.
• Plan, configure, launch, and monitor phishing simulation campaigns.
• Coordinate cybersecurity awareness training and track employee completion and assessment results.
• Analyze campaign performance, employee engagement, and human cyber risk metrics.
• Prepare customer reports and support compliance-related reporting requirements.
• Respond to customer inquiries, troubleshoot platform issues, and coordinate escalations when necessary.
• Explain cybersecurity risks and recommendations to technical and non-technical stakeholders.
• Help develop and improve Arabic and English awareness content, training materials, and practical security communications.
• Collect customer feedback and collaborate with internal teams to improve platform usability and customer experience.

• Foundational knowledge of cybersecurity, information security, phishing, social engineering, and security awareness.
• Strong communication skills and the ability to explain technical concepts in simple, practical language.
• Strong written and verbal communication skills in English; proficiency in Arabic is highly desirable.
• Ability to interpret data, understand performance metrics, and prepare clear reports.
• Experience in customer service, technical support, training, consulting, or SaaS platforms is an advantage.
• Familiarity with NCA ECC, SAMA CSF, PDPL, or ISO 27001 is a plus.
• A bachelor's degree in Computer Science, Cybersecurity, Information Security, or a related field, or equivalent practical experience.
• Relevant certifications such as Security+, SSCP, or other cybersecurity certifications are desirable.

A proactive, customer-focused professional who enjoys helping organizations improve their security culture, is comfortable working with technology platforms, and can translate cybersecurity knowledge into measurable business outcomes.