وظيفة دعم مبيعات شاغرة لدى Mutakamela Insurance في المنطقة الشرقية

About Mutakamela:

Mutakamela Insurance is proud to be a growing leader in the insurance sector in Saudi Arabia. We are committed to attracting and developing top talent to support our continued success and expansion. At Mutakamela, we believe in building a strong, capable workforce aligned with our core values and strategic goals. Our culture is rooted in professionalism, innovation, and collaboration, making us a trusted name in the industry and a great place to grow your career.

Role Summary

The Sales Support provides administrative and operational assistance to the sales team, ensuring smooth execution of sales processes and enhancing productivity. This role supports client onboarding, prepares documentation, tracks performance data, and serves as a liaison between sales teams and internal departments to facilitate efficient customer service and policy issuance.

Responsibilities

General:

1. Provide day-to-day administrative support to the sales team and agents

2. Prepare, verify, and process sales documents including quotations, applications, and proposals

3. Coordinate with underwriting, policy issuance, and claims teams to track application progress

4. Monitor and maintain client databases, dashboards, and performance reports

5. Assist in the preparation of presentations, sales kits, and marketing materials

6. Follow up on outstanding client requirements and pending documentation

7. Support onboarding of new agents and provide training on systems and processes

8. Ensure adherence to internal controls, regulatory policies, and confidentiality protocols

Definitive:

1. Sales Administration: Process sales orders, prepare proposals, and manage sales contracts.

2. Customer Service: Provide excellent customer service to both internal and external clients.

3. Data Management: Maintain accurate sales data and records.

4. Sales Reporting: Prepare sales reports and analyze sales performance.

5. Event Coordination: Assist in planning and executing sales events, conferences, and training sessions.

6. Technical Support: Provide technical support to sales representatives

7. Ensures timely allotments of agents' code, agency setup, agents’ pyramid updating & maintenance for IMS.

8. Ensures Sales material & stationery supplies for the branches.

9. Checks commission payment statements, incentives, contests, etc.

10. Point of Sales (POS) System: Sets up user's agency codes & assigning functional groups authorities.

Technical - Functional Requirements

• Proficient in MS Office (especially Excel, Word, PowerPoint)

• Experience with CRM systems and policy administration platforms

• Strong organizational and multitasking abilities

• Good written and verbal communication skills

• Basic understanding of insurance product types (Life/ Non-Life)

Education and Certifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field

• Certification or training in insurance administration or customer service is a plus

• IFCE Certification

Behaviors - Values Requirements

• Reliability - Delivers accurate and timely support to enable sales performance

• Service Orientation - Focused on helping internal and external stakeholders succeed

• Attention to Detail - Ensures documentation and data integrity

• Teamwork - Works collaboratively with sales and support teams

• Integrity - Handles sensitive client data responsibly

Experiences Required

• 1 year of experience in sales coordination, admin support, or operations in insurance or financial services

• Familiarity with insurance workflows and documentation is preferred