Le Méridien Hotels & Resorts في الرياض تبحث عن خبير تجربة الضيوف (Guest Experience Expert) بدوام كامل، حيث ستكون مسؤولاً عن تقديم خدمات استثنائية وخلق تجارب فريدة للضيوف خلال إقامتهم.
المهام والمسؤوليات
- تقديم مجموعة واسعة من الخدمات لتوجيه الضيوف طوال إقامتهم، بما في ذلك معالجة الاحتياجات التشغيلية، وتلبية طلبات الضيوف، وإكمال التقارير، ومشاركة أبرز معالم المنطقة المحلية.
- التحرك بحرية في مكان العمل (الوقوف، الجلوس، المشي لفترات طويلة) وأداء المهام اليدوية مثل رفع وحمل الأشياء التي يصل وزنها إلى 10 أرطال دون مساعدة.
- الالتزام بسياسات الشركة وإجراءات السلامة، والحفاظ على السرية، وحماية أصول الشركة، ومعايير الجودة، والمظهر المهني في التواصل والملابس.
- المساهمة في خلق بيئة عمل آمنة وتعزيز ثقافة التميز في الخدمة لضمان تجربة سلسة للضيوف.
الشروط والمتطلبات
- شهادة الثانوية العامة أو ما يعادلها.
- لا يشترط خبرة عمل سابقة في مجال ذي صلة.
- لا يشترط خبرة إشرافية.
- لا يشترط ترخيص أو شهادة مهنية.
- الوظيفة بدوام كامل (غير عن بعد) وفئة غير إدارية.
عرض النص الأصلي للإعلان
Additional Information
Job Number 26080193
Job Category Rooms & Guest Services Operations
Location King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.