شركة إسناد للمقاولات تعلن عن وظيفة أخصائي دعم تكنولوجيا معلومات أول في الرياض

Job Purpose

Provide advanced technical support and maintain the availability and performance of end-user IT services across the head office. Resolve complex technical issues, support users, and ensure compliance with established IT policies and procedures.

Key Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, peripherals, and business applications.
• Diagnose and resolve hardware, software, Windows operating system, Microsoft 365, and connectivity issues.
• Manage support tickets, prioritize requests according to business impact, and meet agreed resolution times.
• Investigate recurring incidents, identify root causes, and implement appropriate corrective actions.
• Install, configure, upgrade, and maintain IT equipment and approved software.
• Coordinate employee onboarding, transfers, and offboarding, including equipment allocation, account setup, and access changes.
• Administer Active Directory accounts, groups, and permissions within approved authorization levels.
• Troubleshoot LAN, Wi-Fi, internet, and VPN issues, escalating infrastructure faults to the responsible teams.
• Deploy approved security patches, antivirus updates, and endpoint configurations.
• Perform preventive maintenance and maintain accurate IT asset, software license, and equipment handover records.
• Coordinate equipment repairs, warranty claims, and technical escalations with suppliers and service providers.
• Maintain technical documentation, troubleshooting procedures, and user guides.
• Support meeting room equipment, audiovisual systems, and video conferencing tools.
• Provide technical guidance to junior support staff and basic training to users.
• Prepare periodic reports on support performance, recurring issues, and improvement recommendations.

Qualifications and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 5 years of hands-on experience in IT technical support.
• Relevant certifications, such as ITIL Foundation, CompTIA A+, or Microsoft certifications, are an advantage.

Technical Skills and Competencies

• Strong troubleshooting knowledge of Windows, Microsoft 365, Active Directory, and computer hardware.
• Practical understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
• Proficiency in IT service desk systems and remote support tools.
• Knowledge of endpoint security, patch management, and IT asset management.
• Strong communication, problem-solving, and customer service skills.
• Ability to prioritize workloads, work independently, and handle urgent technical incidents.
• Good written and spoken English.