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About The Company

Dusit Thani Laguna Singapore is a premier luxury hotel that offers a unique blend of Thai hospitality and modern sophistication. Located in the vibrant region of Singapore, the hotel provides an exceptional experience for both leisure and business travelers. Known for its elegant design, world-class amenities, and dedicated service, Dusit Thani Laguna Singapore aims to create memorable moments for every guest. The hotel is committed to sustainability and community engagement, ensuring that its operations positively impact the environment and local community.

About The Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Front Office Manager. In this role, you will oversee the daily operations of the front desk, ensuring the highest level of guest satisfaction and operational efficiency. You will be responsible for managing the front office team, coordinating with other departments, and implementing policies that enhance the guest experience. The ideal candidate will possess excellent leadership skills, a strong customer service orientation, and a thorough understanding of hotel management systems. This position offers an excellent opportunity to contribute to a prestigious hospitality brand while advancing your career in a dynamic environment.

Qualifications

Candidates should possess a minimum of a bachelor's degree in Hospitality Management, Business Administration, or a related field. Prior experience in a supervisory or managerial role within a luxury hotel or hospitality environment is essential. Strong leadership and interpersonal skills are required, along with proficiency in hotel management software and MS Office applications. Fluency in English is mandatory, and additional language skills are advantageous. The candidate must demonstrate excellent communication skills, problem-solving abilities, and a proactive approach to guest service and team management.

Responsibilities

As a Front Office Manager, your core responsibilities will include overseeing the check-in and check-out processes to ensure smooth operations, managing guest inquiries and complaints with professionalism and empathy, and maintaining high standards of service quality. You will supervise the front desk team, providing training, motivation, and performance evaluations to foster a cohesive and efficient work environment. Coordination with housekeeping, maintenance, and food & beverage departments is crucial to ensure seamless service delivery. You will also be responsible for managing reservations, overseeing billing and cash handling procedures, and ensuring compliance with hotel policies and safety regulations. Additionally, analyzing operational reports, implementing process improvements, and actively participating in staff recruitment and development will be key components of your role.

Benefits

Dusit Thani Laguna Singapore offers a comprehensive benefits package designed to support our employees' well-being and professional growth. This includes competitive salary packages, health insurance coverage, and retirement plan options. Employees have access to ongoing training and development programs to enhance their skills and career progression. The hotel also provides a positive work environment that promotes work-life balance, along with employee discounts on hotel services and facilities. Additionally, we recognize and reward outstanding performance through various incentive programs and career advancement opportunities.

Equal Opportunity

Dusit Thani Laguna Singapore is an equal opportunity employer. We are committed to creating an inclusive workplace that values diversity and promotes fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We believe that diverse teams foster innovation and excellence, and we are dedicated to providing equal employment opportunities to all individuals.