مجموعة تكارا للضيافة تعلن عن وظيفة Senior Information Technology Specialist في الخبر

Key Responsibilities

1- Provide day-to-day IT support across restaurant outlets, head office, and cloud-based systems.

2- Manage and support *POS systems*, ensuring maximum uptime and operational efficiency.

3- Administer and support *ERP*, including user management, troubleshooting, and coordination with vendors.

4- Support and maintain *HR & Payroll System*, including user access, reporting, and issue resolution.

5- Install, configure, and maintain servers, workstations, printers, POS terminals, and other IT hardware.

6-Monitor and maintain LAN/WAN, Wi-Fi, VPN, firewalls, switches, and routers.

7-Implement and maintain *network and cybersecurity* best practices, including endpoint protection, backups, access control, and disaster recovery.

8-Coordinate with third-party vendors for software implementation, maintenance, and support.

9-Perform system upgrades, patches, and preventive maintenance.

10-Maintain IT documentation, asset inventory, licenses, and standard operating procedures.

11- Provide end-user training and technical guidance to restaurant and corporate teams.

12- Ensure compliance with company IT policies and security standards.

Requirements

1- Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.

2- 5+ years of hands-on IT experience, with at least **3 years in the hospitality or restaurant industry*.

3 - Strong experience supporting *restaurant POS systems*.

4- Hands-on experience with *ERP*.

5- Experience with *HR & Payroll System*.

6- Strong knowledge of network administration, firewalls, VPNs, switches, routers, and Wi-Fi infrastructure.

7- Good understanding of cybersecurity principles, endpoint protection, and data backup solutions.

8- Experience with Microsoft Windows Server, Active Directory, Microsoft 365, and virtualization is an advantage.

9- Excellent troubleshooting, communication, and problem-solving skills.

10- Ability to work under pressure and provide support across multiple restaurant locations.