نايس ون تعلن عن وظيفة ممثل مبيعات في الأحساء

Job Summary:

We are seeking a customer-focused and results-oriented Salesperson to join our team in Alahsa. The successful candidate will promote products and services, assist customers, identify sales opportunities, provide accurate product information, complete sales transactions, and achieve individual and team sales targets. This role requires strong communication skills, product knowledge, customer service ability, attention to detail, and the ability to work effectively in a fast-paced retail or sales environment.

Key Responsibilities

• Customer Service: Welcome customers, understand their needs, answer questions, and provide professional, helpful, and friendly assistance throughout the sales process.

• Product Presentation: Present product features, benefits, pricing, availability, promotions, and relevant services clearly and accurately.

• Sales Generation: Identify customer needs, recommend suitable products, explain solutions, and convert sales opportunities into completed transactions.

• Sales Targets: Work toward and achieve individual, store, and team sales goals, revenue targets, conversion objectives, and key performance indicators.

• Customer Relationships: Build positive relationships with customers, encourage repeat business, support customer retention, and provide appropriate follow-up after the sale.

• Upselling and Cross-Selling: Recommend complementary products, upgrades, accessories, warranties, or additional services based on customer requirements.

• Sales Transactions: Process purchases, payments, returns, exchanges, receipts, and related documentation accurately in accordance with company procedures.

• Product Knowledge: Maintain current knowledge of products, services, pricing, promotions, competitors, and market trends to provide accurate customer guidance.

• Merchandising: Maintain attractive, organized, and properly labeled product displays, shelves, promotional areas, and sales materials.

• Inventory Support: Check product availability, support stock counts, report damaged or missing items, and coordinate replenishment when required.

• Customer Complaints: Listen to customer concerns, resolve issues professionally when possible, and escalate complex matters to the appropriate supervisor.

• Sales Reporting: Record customer interactions, sales activities, leads, transactions, and performance information accurately in approved systems and reports.

• Promotional Activities: Support product launches, seasonal campaigns, in-store promotions, marketing activities, and other initiatives designed to increase sales.

• Digital Sales Support: Assist customers with online orders, digital product information, mobile applications, customer accounts, and other available sales channels as required.

• Compliance: Follow company policies, sales procedures, pricing guidelines, payment controls, customer privacy requirements, and applicable legal and regulatory standards.

• Team Collaboration: Work closely with sales colleagues, supervisors, inventory teams, customer service, marketing, and other departments to deliver a consistent customer experience.

• Store Standards: Maintain a clean, safe, organized, and professional sales environment that supports customer satisfaction and business performance.

• Continuous Improvement: Use customer feedback, sales results, and supervisor guidance to improve product knowledge, sales techniques, service quality, and overall performance.

Skills and Qualifications

• Experience: Previous experience in sales, retail, customer service, business development, telesales, or a related field is preferred.

• Education: A high school diploma or equivalent is preferred. Additional education or training in sales, marketing, business, or customer service is a plus.

• Sales Skills: Ability to identify customer needs, present product benefits, handle objections, close sales, and achieve performance targets.

• Customer Service: Strong customer service skills with the ability to remain professional, patient, helpful, and solution-oriented in different customer situations.

• Communication: Clear verbal communication skills and the ability to explain product information, prices, policies, and procedures accurately.

• Product Knowledge: Ability to learn and communicate product features, specifications, benefits, promotions, and competitive differences.

• Relationship Building: Ability to establish trust, understand customer preferences, provide personalized recommendations, and encourage repeat business.

• Point-of-Sale Systems: Basic experience using cash registers, point-of-sale systems, payment terminals, customer relationship management systems, or sales applications is preferred.

• Numeracy: Ability to accurately handle payments, calculate totals, apply discounts, issue receipts, and reconcile sales information.

• Attention to Detail: Strong attention to detail when processing transactions, recording sales information, checking product details, and following company procedures.

• Teamwork: Ability to collaborate effectively with coworkers and supervisors while contributing to a positive and productive sales environment.

• Organization: Ability to manage multiple customers, sales activities, follow-ups, product inquiries, and daily priorities efficiently.

• Physical Requirements: Ability to stand and walk for extended periods, move or arrange products, and perform routine sales-floor activities as required.

• Language Skills: Strong English communication skills are preferred. Arabic communication skills are required or preferred based on customer and business needs.

• Location: Ability to work in Alahsa and comply with assigned work schedules, including weekends, holidays, or extended hours when required.

• Adaptability: Ability to work in a fast-paced environment, respond to changing customer needs, learn new products and tools, and maintain a positive attitude.

Working Environment and Benefits

• Customer-Focused Sales Team: Join a collaborative team committed to delivering excellent customer service and achieving strong sales results.

• Performance Development: Access opportunities to strengthen sales techniques, product knowledge, communication skills, and customer relationship management.

• Sales Incentives: Eligibility for applicable commissions, incentives, bonuses, or recognition programs based on company policy and performance.

• Product Training: Receive training on products, services, sales processes, point-of-sale systems, customer service standards, and company policies.

• Professional Workplace: Work in an organized and supportive environment that values teamwork, accountability, customer satisfaction, and continuous improvement.

We are committed to providing an inclusive workplace and welcome applications from candidates of all backgrounds. Reasonable accommodations are available during the recruitment process upon request.