وظيفة مهندس أول لموثوقية الأنظمة وتوافرها شاغرة لدى Augminter بمدينة الرياض

Senior System Reliability & Availability Engineer

Augminter is hiring a Senior System Reliability & Availability Engineer for a client engagement in Riyadh, Saudi Arabia (full-time, on-site).

Key Responsibilities and Tasks:

• Monitor and assess the availability, performance, capacity, and resilience of critical technology services and define relevant SLIs, SLOs, and reliability indicators.

• Design and improve end-to-end monitoring and observability across applications, infrastructure, networks, databases, cloud, and user experience.

• Support major incident response, technical troubleshooting, root-cause analysis, and identification of corrective and preventive actions.

• Develop and maintain service dashboards, operational reports, alerts, runbooks, and reliability documentation.

• Automate repetitive monitoring, reporting, health-check, remediation, and operational activities using scripting and automation tools.

• Support disaster recovery exercises, failover testing, recovery validation, and identification of availability and resilience gaps.

• Participate in change and production-readiness reviews to ensure appropriate monitoring, alerting, rollback, and operational support requirements.

• Coordinate with infrastructure, network, application, cloud, database, cybersecurity, and service management teams to drive continuous reliability improvements.

Required Experience and Knowledge:

• 5-8 years of relevant experience in IT operations, infrastructure, application support, observability, SRE, or service reliability, including 3+ years in monitoring, observability, or production operations.

• Fluency in both Arabic and English is required.

• Preferred Saudi National.

• Proven experience supporting critical or high-availability production environments, major incidents, and root-cause analysis.

• Strong knowledge of reliability, availability, performance, capacity management, observability, and operational resilience.

• Hands-on experience with enterprise monitoring and observability platforms such as Dynatrace, Riverbed, AppDynamics, Splunk, Elastic, Grafana, Prometheus, SolarWinds, Zabbix, or equivalent.

• Working knowledge of Linux, Windows, networking, virtualization, storage, databases, containers, Kubernetes, cloud environments, and ITSM platforms.

• Experience with scripting and automation using Python, PowerShell, Bash, APIs, or equivalent technologies.

Education and Certification:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or an equivalent discipline is required.

• ITIL Foundation or higher certification is preferred.

• Relevant SRE, observability, cloud, automation, or infrastructure certifications are preferred.