وظيفة موظف خدمة عملاء شاغرة لدى Red Basil Company بمدينة أبها

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📢 Red Basil is Hiring! | Customer Service Representative

Red Basil is looking for a motivated and customer-oriented Customer Service Representative to join our growing team.

📍 Location: Abha, Saudi Arabia

💼 Job Title: Customer Service Representative

🕒 Employment Type: Full-Time

Key Responsibilities:

* Respond to customer inquiries through phone calls, WhatsApp, and other communication channels.

* Manage and monitor the company’s social media accounts and respond to customer messages and comments.

* Handle customer complaints, feedback, and requests professionally and efficiently.

* Provide accurate information about the company’s products and services.

* Follow up with customers to ensure their satisfaction and resolve any outstanding issues.

* Maintain positive relationships with customers and enhance their overall experience.

* Coordinate with relevant departments to address customer concerns and ensure timely solutions.

* Monitor customer feedback and report recurring issues to management.

Requirements:

* Excellent communication and interpersonal skills.

* Excellent written and verbal communication skills in both Arabic and English.

* Ability to write professional responses and communicate effectively with customers in both languages.

* Ability to handle customer inquiries and complaints professionally.

* Familiarity with social media platforms (Instagram, Snapchat, TikTok, etc.).

* Good organizational and time management skills.

* Previous experience in customer service is preferred.

Join Red Basil and be part of our growing team!