El-Ajou Group Trading Co. تعلن عن وظيفة مشرف موقع أنظمة صوت وصورة في الرياض

Job Purpose:

Supervise and coordinate on-site Audio Visual (AV) installation, service delivery, and technician teams, acting as the primary on-site point of contact for technical execution and client coordination. Ensure work is completed to quality, safety, and SLA standards, while remaining hands-on for complex AV troubleshooting, installation, and commissioning.

Key Responsibilities:

Site Supervision & Team Leadership.

• Supervise and coordinate the daily activities of AV technicians and installation teams on assigned sites and projects.

• Plan and allocate manpower, tools, and materials across site tasks to meet project and service schedules.

• Act as the primary on-site point of contact for clients, project managers, and consultants during installation, commissioning, and service visits.

• Review and approve technicians' work quality, installation standards, and documentation before customer handover.

• Monitor site progress against project timelines and escalate delays, risks, or resource gaps to management.

• Enforce company safety, quality, and technical standards on site, including toolbox talks and routine safety checks.

• Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching.

• Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues.

• Prepare and submit site progress reports, punch lists, and completion/handover documentation to management.

• Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support.

Technical Delivery

• Install, configure, test, commission, and maintain AV systems and equipment.

• Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions.

• Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.

• Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices.

• Provide technical support for video conferencing and collaboration systems.

• Perform preventive and corrective maintenance according to service requirements and SLAs.

• Conduct site surveys and support preparation of technical requirements and solution designs.

• Coordinate with manufacturers/OEM technical support for complex escalations.

• Maintain accurate records of installed equipment, serial numbers, configurations, and service history.

• Provide customer training and basic operational guidance after installation.

• Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team.

Qualifications & Experience:

• Diploma or Bachelor's degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline.

• Minimum 5-8 years of hands-on AV technical experience, including at least 1-2 years in a site supervisory, team lead, or lead technician role.

• Proven experience supervising AV installation/service teams on multi-site or project-based work. • Strong experience in AV installation, troubleshooting, and maintenance.

• Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems.

• Experience with major professional AV brands is preferred.

• OEM or industry AV certifications are an advantage.

• Good English communication, reporting, and technical documentation skills.

• Valid Saudi driving license is preferred (required for multi-site travel).

Required Technical Skills:

Strong hands-on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, professional displays/projectors, control systems, AV-over-IP/networking, structured cabling, and testing/diagnostic tools - combined with the ability to plan, supervise, and quality-check site work performed by a technician team.

Key Competencies:

Leadership • Team Supervision • Technical Expertise • Troubleshooting • Customer Service • Problem Solving • Accountability • Decision Making • Site Coordination • Documentation • Time Management • Ability to Work Independently at Customer Sites.