وظيفة محلل أعمال شاغرة لدى Hays بمدينة الرياض

We are seeking an experienced Business Analyst to support the modernization of a large-scale customer engagement and CRM platform. The role focuses on translating business needs into clear CRM requirements while contributing to the enhancement of a cloud-enabled platform built on Microsoft Dynamics 365, Power Platform, Dataverse, and Azure.

Key Responsibilities

• Conduct business requirements gathering and refinement workshops.
• Translate approved backlog items into detailed CRM and business requirements.
• Document user stories, business rules, acceptance criteria, and process requirements.
• Analyze current and future-state business processes and identify improvement opportunities.
• Collaborate with product owners, developers, architects, and QA teams within an Agile environment.
• Support backlog management, sprint planning, and release activities.
• Identify project dependencies, risks, and readiness requirements.
• Facilitate User Acceptance Testing (UAT) and support testing activities.
• Maintain requirements traceability throughout the project lifecycle.
• Support production releases and ongoing service improvements.

Required Experience

• 4+ years of experience as a Business Analyst within CRM, digital services, or customer engagement platforms.
• Strong experience working with Microsoft Dynamics 365 CRM.
• Experience with Agile delivery methodologies, backlog management, and user story creation.
• Strong understanding of business process analysis, requirements management, and UAT.
• Experience working in enterprise-scale digital transformation projects.
• Excellent stakeholder management and communication skills.
• Arabic speaker is required.

Preferred Technical Knowledge

• Microsoft Dynamics 365
• Microsoft Power Platform
• Dataverse
• Azure Services
• CRM integrations and business process automation
• Release and change management practices

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Relevant certifications in Business Analysis, Agile, Microsoft Dynamics 365, or Power Platform are highly preferred.

Contract Duration: 12 Months Contract - Extendable