وظيفة مدير الجودة شاغرة لدى مجموعة فقيه الصحية بمدينة جدة

Job Purpose:
The Patient Experience Quality Manager is responsible for leading and overseeing the implementation of strategies to improve patient experience and satisfaction. This role involves analyzing patient satisfaction data, developing initiatives to promote person-centered care, and collaborating with leadership and operational teams to align quality improvement efforts across the Fakeeh Healthcare Facility. The manager ensures a culture of continuous improvement by fostering effective relationships with stakeholders, supporting strategic goals, and driving excellence in patient care and customer service.

Key Responsibilities and Duties:

• Manages the Press Ganey (PG) portal and patient satisfaction data, preparing and presenting monthly, quarterly, and annual reports.
• Analyzes patient satisfaction trends and report findings, including actionable insights, to the Person-Centered Care Committee (PCCC) and the Patient and Family Advisory Council (PFAC) quarterly.
• Collaborates with leaders at Fakeeh Care leaders to continuously improve service quality and enhance patient experience.
• Provides leaders with feedback, data, and insights to identify and implement improvements across various areas and services.
• Works closely with the Patient Experience Director, branch leaders, organizational unit leaders, internal teams, and external vendors to align quality improvement initiatives across the facility.
• Partners with key stakeholders, including departments, the PCCC, PFAC, and nursing leaders, to enhance operations, patient satisfaction, and customer service, fostering customer loyalty.
• Initiates and manages patient experience improvement projects in alignment with Fakeeh Care's vision and mission.
• Participate actively in Fakeeh Health Care facility's quality improvement programs and strategic planning initiatives.
• Supports the Patient Experience Director by identifying opportunities for improvement through data and trend analysis across all Fakeeh Care entities.
• Establishes and maintains strong relationships with all stakeholders involved in the patient journey to ensure alignment and collaboration.
• Leads efforts to improve customer and patient satisfaction across the Fakeeh Healthcare Facility.
• Regularly analyzes patient experience data, including complaints, PG scores, and comments, and collaborate on targeted improvement projects.
• Monitors and reports on Planetree program progress and action plans with leaders on a monthly basis.
• Plans and oversees events and activities related to patient experience initiatives.
• Performs other duties as assigned withing the scope of the job.

Skills and Abilities:

Experience:

• Minimum of 5 years of experience in healthcare, quality management, or patient experience.

Education:

• Bachelor's degree in Healthcare Administration, Business Administration, Quality Management, or a related field.

Language:

• Must be fluent In Arabic and English.

Licenses / Certifications:

• N/A