Delta Hotels by Marriott Jeddah Al Salam تعلن عن وظيفة موظف استقبال في جدة

Company Description Delta Hotels by Marriott Jeddah Al Salam is a stylish hotel offering contemporary rooms and suites designed for comfort and convenience. Guests enjoy refined dining venues, a spa, swimming pool, and fitness center that create a modern, welcoming environment. The property features expansive meeting and event spaces, including a grand ballroom, making it a destination for both business and social gatherings. Team members work in a professional, guest-focused setting that values high service standards and attention to detail. The hotel is part of the Marriott portfolio, providing structured training, global brand standards, and opportunities for growth.

Role Description The Front Desk Agent is a full-time, on-site role based at Delta Hotels by Marriott Jeddah Al Salam in Jeddah. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring accurate posting of charges and payments. The Front Desk Agent handles room reservations, responds to guest inquiries in person and by phone, and coordinates with housekeeping and other departments to meet guest needs. Daily tasks include maintaining accurate records, resolving guest issues promptly, and delivering courteous, efficient customer service in accordance with brand standards. The role also involves keeping the front desk area organized, following safety and security procedures, and supporting other front office operations as needed.

Qualifications

• Strong customer service and guest relations skills, with the ability to handle inquiries, requests, and complaints professionally.
• Proficient in receptionist duties and front desk operations, including check-in / check-out and lobby coordination.
• Effective phone etiquette and communication skills for handling calls, messages, and guest interactions clearly and courteously.
• Experience with reservations processes, room allocation, and basic hotel systems or property management software.
• Additional beneficial qualifications: previous front office or hospitality experience, basic math and cash-handling skills, fluency in English (Arabic is an advantage), ability to work shifts, weekends, and holidays, and strong organizational and problem-solving abilities.