دلتا هوتيلز باي ماريوت السلام جدة تعلن عن وظيفة خبير تجربة الضيوف (في خدمتك) في جدة

Company Description Delta Hotels by Marriott Jeddah Al Salam is a stylish hotel offering contemporary rooms and suites designed for comfort and convenience. Guests enjoy refined dining venues, a spa, swimming pool, and fitness center that create a balanced stay experience. The property features expansive meeting and event spaces, including a grand ballroom, making it ideal for both business and social gatherings. As part of the Marriott portfolio, the hotel focuses on delivering streamlined service and thoughtful amenities to guests in Jeddah.

Role Description The Guest Experience Expert (At Your Service) is a full-time, on-site role based at Delta Hotels by Marriott Jeddah Al Salam in Jeddah. This role is responsible for responding to guest inquiries and requests via phone and in person, ensuring prompt, courteous, and accurate assistance. Day-to-day tasks include managing reservations and room requests, providing hotel and local area information, coordinating with other departments to fulfill guest needs, and resolving issues to maintain high guest satisfaction. The Guest Experience Expert also handles service follow-up, documents guest preferences, and supports the smooth operation of the front-of-house experience. The position requires adherence to brand standards, professional communication, and a commitment to creating welcoming, efficient interactions for all guests.

Qualifications

• Demonstrated skills in Customer Service and Customer Support to respond effectively to guest needs and requests.
• Ability to enhance Customer Experience and drive Customer Satisfaction through attentive, solutions-focused interactions.
• Strong Phone Etiquette, including clear communication, active listening, and professional handling of calls.
• Excellent interpersonal, communication, and problem-solving skills in a hospitality or customer-facing environment.
• Fluency in Arabic and good command of English; ability to interact with diverse guests and team members.
• Availability to work flexible schedules, including evenings, weekends, and holidays, as required by hotel operations.
• Basic computer and reservation system skills; prior experience in hotels or guest services is an advantage.