وظيفة مدير خدمات مشتركة لدى Nextwo Co. في الرياض

✨ Company Overview

Founded as a subsidiary of T2, Nextwo set out with a clear mission: to harness the exceptional technology talent in Jordan and Egypt to serve Saudi Arabia's growing digital economy. What started as a focused staffing initiative has evolved into a comprehensive human capital and technical manpower partnership spanning SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance.

Today, Nextwo operates across Saudi Arabia, Jordan, and Egypt, providing Offshore Development Centers, hybrid models, onsite manpower placement, and managed services. Our 90%+ talent retention rate and 60% cost savings speak to our commitment to quality and long-term partnership.

✨ About the Role

We're looking for a highly analytical and execution-driven Shared Services Excellence Specialist to serve as the operational engine across our shared functions. Reporting directly to the Shared Services Excellence Manager, this Mid-Senior Management role bridges strategic design and day-to-day execution, driving bank-wide governance, financial control, and process optimization.

✨ Key Responsibilities

• GRC Execution: Implement the shared services governance framework, conduct regular risk assessments to align with bank policies and SAMA/Central Bank mandates, coordinate audit readiness, and remediate findings.
• Financial Control: Execute month-end financial variance analysis, track OpEx, and manage the internal chargeback/cost-allocation models across business units.
• Performance Tracking: Maintain the KPI/SLA dashboard engine and analyze performance data to flag operational bottlenecks before they impact front-line banking operations.
• Process Optimization: Run continuous improvement workshops, map "as-is" vs. "to-be" workflows to eliminate redundancies, and support automation (RPA/Digitization) rollouts.

✨ Requirements

• Approximately 7 years of solid, documented experience in operational excellence, corporate governance, financial control, or performance management strictly within a bank.
• Dual Competency: A hybrid background spanning both process governance/KPIs and financial budget tracking (roles limited strictly to accounting or strictly to HR/Process management will not meet the criteria).
• Advanced hands-on experience managing internal Service Level Agreements (SLAs) and cross-departmental chargeback models.
• Proven experience utilizing Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle) for budget tracking and pipeline control.
• Exceptional written and spoken communication skills; fully fluent in both professional business English and Arabic for corporate banking compliance reporting.
• Bachelor's degree in Finance, Banking, Business Administration, Industrial Engineering, or a highly quantitative field.

✨ Preferred

• Hands-on experience participating in a banking shared services migration, setup phase, or large-scale digital transformation project.
• Advanced analytics exposure, including building automated, live reporting dashboards via Business Intelligence (BI) tools like Power BI or Tableau.