وظيفة Patient Experience Specialist لدى Confidential Medical Practice بعسير

Job Title: Patient Experience Specialist

Department: Patient Experience

Reports To: Patient Experience Manager

Job Summary

The Patient Experience Specialist is responsible for enhancing the overall patient experience by supporting service excellence initiatives, addressing patient concerns, and promoting a patient-centered culture throughout the organization. The role helps improve patient satisfaction, service quality, and the timely resolution of patient feedback and complaints.

Key Responsibilities

• Serve as a primary point of contact for patients and families regarding feedback, concerns, complaints, and service-related inquiries
• Conduct patient rounds, satisfaction surveys, and follow-up activities to identify opportunities for improving the patient experience
• Coordinate with clinical and non-clinical departments to ensure timely resolution of patient concerns and service recovery
• Monitor patient experience indicators and prepare reports on patient satisfaction, complaints, and improvement initiatives

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or a related field
• 0-5 years of experience in patient experience, customer service, healthcare administration, or a related field
• Healthcare or hospital experience is preferred
• Strong communication, conflict resolution, and customer service skills