هنقرستيشن تعلن عن وظيفة أخصائي أول تجربة الراكب في الرياض

Key Accountability Areas

Rider Experience

• Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities.
• Collaborate with cross-functional teams to address complex rider concerns.
• Ensure riders comply with company policies and standards.
• Generate insights to drive continuous improvement in rider experience.
• Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Qualifications/ Requirements

Knowledge and Experience

• 2 - 4 years of relevant experience.
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross-functional teams.

Education and Certifications

• Bachelor’s degree in a relevant field is required.