وظيفة مدير الموارد البشرية لدى شركة سرية في الرياض

Role Summary

The Director of Employee Services is a senior leadership role responsible for overseeing the full spectrum of employee-facing HR operations across the organization. Operating within the framework of Saudi Labor Law and Vision 2030 workforce development objectives, this role ensures the delivery of compliant, efficient, and employee-centric services - spanning payroll, government relations, HR operations, and employee experience.

Key Responsibilities

Employee Relations & Compliance

• Ensure full compliance with Saudi Labor Law, GOSI regulations, and Ministry of Human Resources & Social Development (MHRSD) requirements.
• Oversee employee contracts, renewals, terminations, and disciplinary processes in accordance with applicable legislation.
• Serve as the primary escalation point for complex employee relations issues and grievances.

Government Relations & Saudization

• Manage relationships with government entities including MHRSD, GOSI, Qiwa, Mudad, and Absher platforms.
• Develop and implement Saudization (Nitaqat) strategies to meet and maintain Green or Platinum classification.
• Oversee issuance and renewal of work permits, Iqamas, and visas for expatriate employees.

HR Operations & Payroll

• Oversee end-to-end payroll processing in compliance with Wage Protection System (WPS) requirements.
• Lead the HR shared services function, ensuring SLA adherence and high employee satisfaction levels.
• Drive continuous improvement of HR systems (HRIS/ERP) and digital self-service capabilities.

Leadership & Strategy

• Lead, mentor, and develop a team of HR professionals across employee services functions.
• Partner with senior leadership to align people operations with organizational and Vision 2030 goals.
• Prepare periodic reports and dashboards on HR KPIs for executive review.

Qualifications & Requirements

Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field (required).
• Master’s degree or MBA is preferred.
• CIPD, SHRM-SCP, or equivalent HR certification is an advantage.

Experience

• Minimum 10 years of progressive HR experience, with at least 4 years in a managerial level role.
• Proven track record in a Saudi or GCC-based organization with strong knowledge of local labor law.
• Experience managing government relations and digital HR platforms (Qiwa, Mudad, GOSI portal).

Skills & Competencies

• Deep knowledge of Saudi Labor Law, Nitaqat, and WPS.
• Strong leadership, stakeholder management, and communication skills.
• Proficiency in HRIS platforms and Microsoft Office Suite.
• Bilingual proficiency in Arabic and English (required).
• High level of integrity, discretion, and emotional intelligence.

Key Performance Indicators (KPIs)

• Nitaqat classification maintained at Green or Platinum level.
• Payroll accuracy rate of 99%+ with zero WPS violations.
• Employee satisfaction score (eNPS) improvement year-on-year.
• Government documentation renewal compliance rate of 100%.
• HR service request resolution within defined SLA targets.