مجموعة فقيه الصحية تعلن عن وظيفة ممثل مبيعات أول في الرياض

Job Purpose:

To lead sales performance on the shop floor by driving revenue, handling complex customer cases, supporting the team, and applying strong optical knowledge to ensure high-quality customer experience and business results.

Key Responsibilities and Duties:

• Drive high-value sales, upselling, Cross-selling and promotions execution.                 
• Support store in achieving targets and improving conversion & ATV.                 
• Act as role model in sales behavior and customer handling.                
• Handle complex customer cases, objections, and complaints.                 
• Ensure delivery of a premium and consistent customer experience.                 
• Build strong relationships with VIP and returning customers.                
• Understand prescriptions, lenses, and product matching.                 
• Guide customers confidently before and during technical handling.                 
• Support opticians in explaining technical solutions in a sales-friendly way.                
• Ensure accurate handling of POS transactions and insurance sales.                 
• Support team in resolving insurance-related issues.                 
• Maintain compliance with company policies and procedures.                
• Support checking orders for basic accuracy and customer expectations.                 
• Ensure smooth coordination with optician/technician before delivery.                 
• Reduce customer complaints related to miscommunication or wrong selection.                
• Support onboarding and training of sales associates.                 
• Guide team on selling techniques and customer handling.                 
• Monitor floor performance and support improvement.                
• Monitor product availability and highlight fast/slow-moving items.                 
• Ensure proper display and product presentation.                
• Support stock control and reporting of issues.                
• Support Store Manager in daily operations and floor supervision.                 
• Act as shift leader when required.                 
• Ensure compliance with company standards and procedures.                
• Other duties as assigned within the scope of the job.    

Skills and Abilities:

• Strong sales leadership and customer handling skills. 
• Good knowledge of optical products and prescriptions. 
• Strong problem-solving and decision-making ability. 
• Ability to coach and guide junior staff. 
• Excellent communication and interpersonal skills.

Experience:

• 3-5 years in retail sales (optical preferred).

Education:

• Bachelor’s Degree preferably related field.

Language:

• Excellent command of oral and written English and Arabic.

Licenses / Certifications:

• Not mandatory (optical knowledge preferred).