ريناد المجد تعلن عن وظيفة أخصائي IBM في الرياض

We are looking for an experienced ITEngineer (IBM FileNet / DMS) to join our team in Riyadh. The ideal candidate will provide technical support, maintenance, and operational excellence for enterprise document management and archiving systems.

Key Responsibilities
Provide technical support and monthly maintenance for IBM FileNet and Document Management Systems (DMS).
Support enterprise correspondence and archiving applications.
Troubleshoot incidents and ensure system availability according to agreed SLAs.
Monitor system performance and resolve technical issues promptly.
Maintain and support document workflows and records management processes.
Ensure compliance with Saudi cybersecurity regulations and IT governance standards.
Work closely with internal stakeholders to maintain business continuity and service quality.
Prepare technical documentation and support reports.

Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum 3 years of experience in application support.
Experience with IBM FileNet is highly preferred.
Experience supporting Document Management Systems (DMS) or Enterprise Content Management (ECM).
Strong troubleshooting and problem-solving skills.
Knowledge of ITIL processes and SLA management.
Familiarity with Saudi cybersecurity and digital transformation frameworks is an advantage.
Strong communication and teamwork skills.