وظيفة متدرب خدمة عملاء شاغرة لدى Talenzia بمنطقة الرياض

Company Description Talenzia is a dynamic professional services firm specializing in training, recruitment consultancy, LinkedIn strategy, profile optimization, and expert resume writing. The company focuses on enhancing both individual career prospects and organizational success through tailored, results-oriented solutions. Clients benefit from personalized development programs, strategic hiring support, and a polished online presence that strengthens their professional brand. Talenzia’s multifaceted approach is designed to empower people and businesses to grow, compete, and succeed in today’s job market.
Role Description The Customer Service Intern will support Talenzia’s clients by responding to inquiries, providing clear information about services, and ensuring a positive experience across communication channels. Day-to-day tasks include handling email and phone queries, documenting interactions in internal systems, following up with clients to address concerns, and escalating complex issues to senior team members when needed. The intern will help monitor customer satisfaction, gather feedback to improve services, and collaborate with colleagues to refine communication processes. This is a remote internship role, offering hands-on exposure to customer service best practices in a professional services environment.
Qualifications

• Strong customer-facing abilities, including Customer Service and Customer Support skills.
• Focus on Customer Experience and Customer Satisfaction, with an interest in continuous improvement.
• Professional Phone Etiquette and clear, respectful communication across digital channels.
• Excellent written and verbal communication skills in English.
• Ability to stay organized, manage multiple inquiries, and maintain accurate records.
• Comfort working remotely, with reliable internet access and the ability to collaborate online.
• Demonstrated empathy, patience, and problem-solving skills when addressing client needs.
• Current student or recent graduate in Business, Communications, or a related field is preferred.