EJADA تعلن عن وظيفة مسؤول إدارة المحتوى المؤسسي ECM (Laserfiche) في الرياض

Job Purpose:

The Laserfiche ECM Administrator is responsible for managing, maintaining, and optimizing the Laserfiche Enterprise Content Management (ECM) platform across all environments. The role ensures the platform's availability, security, performance, scalability, and compliance with organizational governance standards while providing operational support, system administration, and technical leadership for enterprise document and records management solutions.

Key Accountabilities:

• Install, configure, administer, and support Laserfiche environments across Development, Testing, UAT, and Production.
• Manage and maintain Laserfiche repositories, metadata structures, templates, fields, tags, folder hierarchies, and indexing configurations.
• Configure and administer user accounts, security groups, permissions, and role-based access controls.
• Implement and monitor authentication mechanisms, including Active Directory integration, SSO, MFA, and repository security settings.
• Monitor platform health, system performance, storage utilization, and indexing operations to ensure optimal performance.
• Plan, execute, and validate backup, restore, and disaster recovery activities.
• Perform troubleshooting, root cause analysis, incident resolution, and preventive maintenance activities in accordance with operational SLAs.
• Coordinate software upgrades, patches, certificate renewals, and environment maintenance activities.
• Develop and maintain technical documentation, administration procedures, operational runbooks, and support guides.
• Maintain audit logs and ensure compliance with security, governance, and regulatory requirements.
• Collaborate with development, infrastructure, security, and compliance teams to support solution deployment and operational excellence.
• Provide recommendations for platform improvements, performance optimization, and operational best practices.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.
• Relevant Laserfiche certifications.
• Professional certifications in Microsoft, System Administration, or Enterprise Content Management.

Minimum Experience:

• +8 years of experience in Enterprise Platform Administration, ECM Administration, or Application Infrastructure Support.
• Hands-on experience administering Laserfiche platforms in production environments.
• Proven experience managing enterprise repositories, security configurations, backup and recovery processes, and platform performance optimization.
• Experience supporting mission-critical systems within SLA-driven environments.
• Experience working with cloud, on-premises, and hybrid deployment models is preferred.

Job-Specific Skills:

• Strong expertise in Laserfiche Administration and Repository Management.
• Knowledge of Laserfiche Security, Access Management, Metadata Administration, and Audit Controls.
• Experience with Windows Server, IIS, SQL Server, and Active Directory.
• Understanding of authentication technologies, including SSO and MFA.
• Backup, Recovery, Disaster Recovery, and Business Continuity Planning.
• Performance Monitoring, Capacity Planning, and Storage Optimization.
• Incident Management, Troubleshooting, and Root Cause Analysis.
• Technical Documentation and Operational Procedure Development.
• Knowledge of IT Governance, Information Security, and Compliance Controls.