التعاونية للتأمين تعلن عن وظيفة مدير تطوير العمليات التجارية في الرياض

Role Purpose:

The Manager - BPD acts as the business facing process excellence partner for assigned LOBs, functions, and transformation priorities. The role partners with business teams, P&Q / Excellence teams, AI, Digital, Data, and Transformation stakeholders to identify operational issues, structure process improvement opportunities, and support the design of clear, efficient, and scalable processes.

Key Accountabilities:

1. Business Partnering and Demand Shaping

• Act as the primary BPE partner for assigned LOBs, functions, and relevant AI / transformation initiatives.
• Work closely with P&Q / Excellence teams to identify operational pain points, improvement opportunities, and process capability needs.
• Support early problem framing, scope definition, and prioritization of process excellence interventions.
• Help distinguish between tactical improvements, cross-functional redesign needs, and enterprise-level process challenges.

2. Process Redesign and Operational Problem Solving

• Lead or support structured process diagnostics, pain point deep dives, root cause analysis, and current-state assessments.
• Facilitate process redesign workshops with business SMEs and cross-functional stakeholders.
• Develop clear To-Be process designs, operating model options, handoff models, and improvement recommendations.
• Apply Lean, structured problem-solving, and business process improvement methods to simplify and optimize ways of working.

3. Process Readiness for AI, Digital and Transformation

• Partner with AI, Digital, Data, Product, and Transformation teams to assess process readiness for priority use cases and initiatives.
• Translate AI / digital use cases into process implications, role impacts, exception paths, and operational requirements.
• Support the development of process views required for solution design, UAT preparation, implementation planning, and adoption.
• Help avoid automation or AI enablement of unclear, fragmented, or inefficient processes.

4. Process Architecture and Enterprise Process Library Alignment

• Work with the BPD Process Architecture / Enterprise Process Library (EPL) team to align redesigned processes with process architecture and documentation standards.
• Ensure relevant process outputs are suitable for publication or maintenance in the Enterprise Process Library.
• Support assigned business areas in keeping key process content accurate, current, and aligned with approved standards.

5. Capability Enablement and P&Q Partnership

• Coach P&Q / Excellence teams on structured problem solving, process mapping, and improvement methods.
• Help build local process excellence capability by transferring practical tools, templates, and ways of working.
• Support P&Q teams in handling lower-complexity improvements while escalating higher-complexity or cross-functional matters through the BPE model.

Promote consistent process excellence practices across assigned business areas.

6. Stakeholder Management and Communication

• Build trusted working relationships with assigned LOBs, functions, and transformation stakeholders.
• Prepare clear process narratives, decision papers, and executive-ready summaries for senior stakeholders.
• Communicate process findings and recommendations in a practical, business-friendly manner.

Manage alignment across business, P&Q, AI, Digital, Data, T&D, and Transformation teams where process work intersect.

Qualification :

Education :

Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, Engineering, Information Systems, Finance, Technology, or a related discipline. Master's degree is preferred.

Knowledge and Experience :

• 7 to 10+ years of experience in business process improvement, operational excellence, transformation, business analysis, consulting, or related fields.

• Experience in process redesign, Lean / Six Sigma, business process management, or operating model design.

• Experience working with cross-functional stakeholders in complex organizations.

• Prior exposure to insurance, financial services, healthcare operations, digital transformation, or AI-enabled business change is preferred.

• Experience working with senior stakeholders and translating operational issues into structured improvement recommendations.