Clay clinic تعلن عن وظيفة مشرف مركز اتصال في مكة وجدة

We’re Hiring: Call Center Supervisor

We are looking for an experienced Call Center Supervisor to join our growing cosmetic clinic team in Jeddah.

Key Responsibilities:

• Lead and supervise the call center team.
• Monitor calls and ensure high-quality customer service.
• Manage appointment booking and patient inquiries.
• Track team performance, KPIs, and conversion rates.
• Train and coach call center agents.
• Coordinate with clinic departments to ensure a smooth patient experience.
• Prepare performance reports and identify opportunities for improvement.

Requirements:

• Previous experience in a call center supervisory role.
• Experience in cosmetic clinics, healthcare, or medical centers is preferred.
• Strong leadership, communication, and problem-solving skills.
• Good understanding of call center KPIs and sales conversion.
• Fluency in Arabic and good command of English.
• Ability to work in a fast-paced, customer-focused environment.

📍 Location: Jeddah, Saudi Arabia

If you have the experience and leadership skills to build an exceptional patient experience, we’d love to hear from you.