وظيفة مدير تخطيط التجارب لدى Miraval Resorts & Spas في السعودية
🏢 Miraval Resorts & Spas
وظيفة مشرف تخطيط التجارب لدى Miraval Resorts & Spas في السعودية
Experience Planning Supervisor
🏢 Miraval Resorts & Spas
تفاصيل الوظيفة
يسعى منتجع ميرافال البحر الأحمر (Miraval The Red Sea) في المملكة العربية السعودية إلى تعيين مشرف تخطيط تجربة النزلاء (Guest Experience Planning Supervisor) ضمن قسم السبا والعافية. يتولى هذا الدور الإشراف على العمليات اليومية لفريق تخطيط التجربة، وضمان تقديم خدمات شخصية سلسة للنزلاء بدءًا من مرحلة ما قبل الوصول وحتى المغادرة، بالتنسيق مع أقسام الحجوزات والاستقبال والكونسيرج والمبيعات وتخطيط الفعاليات.
المهام والمسؤوليات
- الإشراف على الأنشطة اليومية لفريق تخطيط التجربة وضمان تطبيق معايير الخدمة المتسقة.
- دعم تخطيط مسارات الرحلة قبل الوصول وأثناء الإقامة بناءً على تفضيلات النزلاء وأهدافهم الصحية والعروض والطلبات الخاصة.
- مراجعة مسارات النزلاء للتأكد من تخصيصها وتوازنها ودقتها وقابليتها للتنفيذ تشغيليًا.
- مساعدة مخططي التجربة في الحجوزات المعقدة والنزلاء المهمين والمناسبات الخاصة والطلبات اللحظية.
- التعاون الوثيق مع أقسام الحجوزات والاستقبال والكونسيرج لمراجعة الوافدين القادمين والتأكد من تخطيط المسارات مسبقًا.
- الحفاظ على معرفة تشغيلية قوية بنظامي Opera وBook4Time لدعم الفريق في متطلبات الحجز اليومية.
- التنسيق مع فرق المبيعات وتخطيط الفعاليات لدعم تنسيق المسارات للمجموعات والخلوات والبرامج الخاصة.
- مراجعة الجداول اليومية والقادمة لضمان دقة الحجوزات وتوازنها ومواءمتها مع الطاقة التشغيلية.
- إجراء الإحاطات اليومية وإبلاغ وصول النزلاء المهمين والمجموعات والخلوات والطلبات الخاصة والتغييرات التشغيلية.
- تقديم التوجيه والتدريب والدعم التشغيلي اليومي لمخططي التجربة، وضمان اتباع الإجراءات المعيارية.
- دعم فرص الإيرادات من خلال التوصيات المدروسة والبيع الإضافي المناسب لتجارب السبا والعافية.
الشروط والمتطلبات
- خبرة لا تقل عن 2-3 سنوات في مجال الضيافة الفاخرة أو السبا والعافية أو الحجوزات أو الكونسيرج أو الاستقبال أو تجربة النزلاء.
- خبرة سابقة في دور إشرافي أو قيادي (مفضل).
- معرفة تشغيلية قوية بنظامي Opera وBook4Time (مطلوبة).
- فهم قوي لعمليات الحجوزات وتخطيط رحلة النزلاء وإدارة الحجوزات ومعايير الخدمة الفاخرة.
- خبرة في تنسيق مسارات النزلاء والحجوزات والطاقة التشغيلية والطلبات الخاصة.
- خبرة في دعم المجموعات والخلوات والفعاليات (مفضل).
- الإلمام بعلاجات السبا وبرامج العافية واللياقة البدنية والضيافة التجريبية (ميزة إضافية).
- إجادة اللغة الإنجليزية بطلاقة؛ اللغة العربية ميزة إضافية.
- دبلوم أو بكالوريوس في إدارة الضيافة أو مجال ذي صلة (مفضل).
المهارات المطلوبة
- مهارات إشرافية قوية وتنسيق جماعي.
- قدرات تنظيمية وتخطيطية ممتازة مع اهتمام عالٍ بالتفاصيل.
- معرفة تشغيلية قوية بنظامي Opera وBook4Time.
- القدرة على إدارة وتحسين حجوزات النزلاء والجداول والطاقة التشغيلية.
- مهارات تواصل ممتازة وتنسيق عالي بين الأقسام.
- نهج خدمة دافئ ومهني يركز على النزيل.
- مهارات قوية في حل المشكلات واتخاذ القرارات.
عرض النص الأصلي للإعلان
Organization- Miraval The Red Sea
Summary
Job Title: Guest Experience Planning Supervisor
Location: Spa & Wellness, Miraval The Red Sea, Saudi Arabia
Department: Spa & Wellness Operations
Reports To: Experience Planning Manager
Position Summary
The Guest Experience Planning Supervisor supports the daily operation of the Experience Planning team and ensures guests receive seamless, personalized service from pre-arrival through departure.
Working closely with Reservations, Front Office, Concierge, Sales, Events Planning, and Spa & Wellness Operations, the Supervisor ensures guest preferences, wellness intentions, special requests, and stay details are translated into accurate and well-balanced itineraries.
The role supervises daily planning activities, supports Experience Planners with complex guest requests, and ensures bookings and schedules are effectively managed through Book4Time. The Supervisor also supports the coordination of retreats, groups, and special programs and ensures clear communication between all operational teams.
Strong working knowledge of Opera and Book4Time is required to maintain accurate guest information, optimize bookings, and support smooth daily operations.
Key Responsibilities
Guest Experience Planning
Qualifications & Experience
Summary
Job Title: Guest Experience Planning Supervisor
Location: Spa & Wellness, Miraval The Red Sea, Saudi Arabia
Department: Spa & Wellness Operations
Reports To: Experience Planning Manager
Position Summary
The Guest Experience Planning Supervisor supports the daily operation of the Experience Planning team and ensures guests receive seamless, personalized service from pre-arrival through departure.
Working closely with Reservations, Front Office, Concierge, Sales, Events Planning, and Spa & Wellness Operations, the Supervisor ensures guest preferences, wellness intentions, special requests, and stay details are translated into accurate and well-balanced itineraries.
The role supervises daily planning activities, supports Experience Planners with complex guest requests, and ensures bookings and schedules are effectively managed through Book4Time. The Supervisor also supports the coordination of retreats, groups, and special programs and ensures clear communication between all operational teams.
Strong working knowledge of Opera and Book4Time is required to maintain accurate guest information, optimize bookings, and support smooth daily operations.
Key Responsibilities
Guest Experience Planning
- Supervise the daily activities of the Experience Planning team and ensure consistent service standards.
- Support pre-arrival and in-house itinerary planning based on guest preferences, wellness goals, packages, and special requests.
- Review guest itineraries to ensure they are personalized, balanced, accurate, and operationally achievable.
- Assist Experience Planners with complex bookings, VIP guests, special occasions, and last-minute requests.
- Proactively identify opportunities to enhance and personalize the guest journey.
- Engage directly with guests when additional assistance or supervisory support is required.
- Work closely with Reservations and Front Office to review upcoming arrivals and ensure guest itineraries are planned in advance.
- Ensure guest preferences, stay details, VIP information, package inclusions, and special requests are communicated and actioned.
- Coordinate with Concierge to align resort activities and guest requests with spa and wellness itineraries.
- Monitor changes to arrivals, departures, room reservations, or stay details that may impact scheduled experiences.
- Ensure clear daily communication and handovers between Experience Planning and relevant operational departments.
- Follow up on outstanding guest requests to ensure timely resolution.
- Maintain strong operational knowledge of Book4Time and support the team with daily booking requirements.
- Monitor bookings, availability, practitioner schedules, activity capacity, waitlists, cancellations, and guest requests.
- Optimize bookings and available capacity to support smooth operations and guest satisfaction.
- Identify booking gaps, scheduling conflicts, and capacity challenges and escalate or coordinate solutions with the Experience Planning Manager and Head of Scheduling.
- Ensure bookings, changes, cancellations, preferences, and guest notes are accurately recorded in Book4Time.
- Monitor high-demand experiences and support the team in identifying suitable alternatives for guests.
- Maintain strong working knowledge of Opera PMS and use guest reservation information to support itinerary planning.
- Review guest profiles, arrival and departure details, preferences, VIP status, and special requests.
- Ensure relevant guest information is accurately reflected and aligned between Opera and Book4Time.
- Coordinate with Reservations and Front Office regarding changes that may affect guest itineraries or experience bookings.
- Work closely with Sales and Events Planning teams to support itinerary coordination for retreats, groups, and special programs.
- Coordinate group activities, spa and wellness experiences, and special requests based on agreed group requirements.
- Ensure group and retreat bookings are accurately entered and managed within Book4Time.
- Monitor group schedules and capacity to ensure individual guest operations are balanced alongside group requirements.
- Communicate changes and operational requirements to Experience Planning and relevant Spa & Wellness teams.
- Review daily and upcoming schedules to ensure bookings are accurate, balanced, and aligned with operational capacity.
- Conduct daily briefings and communicate VIP arrivals, groups, retreats, special requests, operational changes, and key priorities.
- Monitor outstanding requests, waitlists, and follow-ups to ensure timely completion.
- Support the Experience Planning Manager and Head of Scheduling in optimizing experience availability and utilization.
- Assist with guest concerns and service recovery, ensuring issues are handled professionally and promptly.
- Maintain accurate guest records and ensure confidentiality of guest information.
- Support revenue opportunities through thoughtful recommendations and appropriate upselling of spa and wellness experiences.
- Provide daily guidance, coaching, and operational support to Experience Planners.
- Ensure team members follow established Experience Planning procedures and Miraval service standards.
- Support training and development of new and existing Experience Planners.
- Ensure the team maintains strong knowledge of Book4Time, Opera, Miraval experiences, treatments, programs, and resort offerings.
- Monitor team performance and provide feedback to the Experience Planning Manager.
- Promote teamwork, accountability, mindfulness, and effective cross-departmental communication.
Qualifications & Experience
- Minimum 2-3 years of experience in luxury hospitality, spa & wellness, reservations, concierge, Front Office, or guest experience.
- Previous supervisory or team-leader experience is preferred.
- Strong working knowledge of Opera and Book4Time is required.
- Strong understanding of reservations, guest journey planning, booking management, and luxury service standards.
- Experience coordinating guest itineraries, bookings, capacity, and special requests.
- Experience supporting groups, retreats, and events is preferred.
- Familiarity with spa treatments, wellness programs, fitness, and experiential hospitality is an advantage.
- Fluent in English; Arabic is an advantage.
- Diploma or Bachelor’s degree in Hospitality Management or a related field is preferred.
- Strong supervisory and team coordination skills.
- Excellent organizational and planning abilities with high attention to detail.
- Strong operational knowledge of Opera and Book4Time.
- Ability to manage and optimize guest bookings, schedules, and capacity.
- Excellent communication and cross-departmental coordination skills.
- Warm, professional, and guest-focused service approach.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and organized in a fast-paced luxury environment.
- Commercial awareness and ability to identify appropriate upselling opportunities.
- Naturally aligned with Miraval’s values of presence, compassion, mindfulness, and transformation.
- Flexible schedule availability, including weekends and holidays.
المصدر: LinkedIn - أُضيفت للموقع في 15 أغسطس 2026
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