Cloudera تعلن عن وظيفة مدير نجاح العملاء الاستراتيجي في الرياض
Strategic Customer Success Manager
🏢 Cloudera
تفاصيل الوظيفة
تعلن شركة Cloudera، الرائدة في تمكين المؤسسات من تحويل البيانات المعقدة إلى رؤى واضحة وقابلة للتنفيذ، عن حاجتها إلى مدير نجاح العملاء الاستراتيجي (Strategic Customer Success Manager) للعمل في مكتبها بالرياض، المملكة العربية السعودية.
المهام والمسؤوليات
- العمل كمستشار موثوق ومدافع عن العميل لدفع خطط النجاح لدى العملاء الأكثر أهمية.
- العمل كحلقة وصل مباشرة بين Cloudera والعميل خلال رحلة اعتماد المنتج، والتخطيط والإعداد والإشراف على تنفيذ الخطة وفق الجدول الزمني المتفق عليه.
- إدارة نظام توازن بين الشركة والعميل من خلال فهم احتياجات العميل وتنسيق الموارد المناسبة من Cloudera (الهندسة، إدارة المنتجات، الدعم أو الخدمات).
- المساعدة في إدارة التصعيدات الحرجة لضمان نجاح تفاعلات العميل وأهدافه التجارية واعتماد المنتج.
- التمتع بمهارات قوية في التعامل مع العملاء وأصحاب المصلحة الداخليين والخارجيين.
- امتلاك عقلية الملكية تجاه العملاء والعمل الموكَل.
- إعداد التقارير ولوحات المعلومات والبيانات لتلخيص مشاركات العملاء وحالاتهم، وتقديمها للجمهور الداخلي والعملاء.
- تحليل نشاط العميل وبياناته عبر Cloudera (من المبيعات، الدعم، الخدمات المهنية، والتدريب) لتحديد الاتجاهات أو الفجوات أو المشكلات، والتواصل مع أصحاب المصلحة لاتخاذ الإجراءات اللازمة.
الشروط والمتطلبات
- إجادة اللغتين الإنجليزية والعربية بطلاقة (اللغات الأخرى ميزة إضافية).
- خبرة مع منصات البيانات واسعة النطاق.
- خبرة في إدارة تنفيذ البرمجيات والترقيات.
- خلفية تقنية قوية (سواء من الجانب التقني أو التجاري).
- الإلمام بدورة حياة المشاريع وتعقيدات تسليم المشاريع.
- فهم مفاهيم إدارة البيانات.
- فهم مفاهيم ITIL.
- خبرة مع قواعد البيانات العلائقية (مثل Oracle، MySQL، Teradata).
- فهم مفاهيم الشبكات.
- خبرة في القطاعات الرأسية مثل الخدمات المالية، الاتصالات، التصنيع أو الحكومة (ميزة إضافية).
- خبرة عملية لا تقل عن 5 سنوات في مجال ذي صلة.
- درجة جامعية عالية التحصيل أو خبرة معادلة في مجال ذي صلة.
المزايا
- سياسة إجازات مدفوعة سخية.
- أيام 'Unplugged' مخصصة لدعم التوازن بين العمل والحياة.
- سياسة عمل مرنة من المنزل.
- برامج للصحة النفسية والبدنية.
- تعويض عن الهاتف والإنترنت.
- فرص تطوير مهني مستمر.
- حزمة مزايا شاملة وتنافسية.
- إجازة تطوعية مدفوعة.
- مجموعات موارد للموظفين.
عرض النص الأصلي للإعلان
Business Area:
Customer Care
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
Strategic Customer Success Manager’s (CSM’s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
Acting as the customer’s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer’s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
As a Customer Success Manager you will:
Customer Care
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.
Strategic Customer Success Manager’s (CSM’s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
Acting as the customer’s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer’s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
As a Customer Success Manager you will:
- Exemplify strong customer facing skills and stakeholder management
- Take ownership for the customer’s product adoption of Cloudera products and Success Plan
- Have experience operating on-site with large enterprise customers
- Liaise and facilitate with key internal and external stakeholders
- Have clear and concise communication skills
- Take an Ownership mentality over your customers and work
- Be comfortable with program, project management
- Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
- Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
- Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
- Fluent English and Arabic Language Skills, other languages a plus
- Experience with large scale data platforms
- Experience with software implementation and upgrade management
- Strong technology background either in a technical or business capacity
- Familiarity with project lifecycle management and the complexities around project delivery.
- Understanding of data management concepts
- Understanding of ITIL concepts
- Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
- Understanding of networking concepts
- Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
- 5 or more years relevant experience.
- Degree level of education with high attainment or equivalent experience in a related field.
- Generous PTO Policy
- Support work life balance with Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
المصدر: LinkedIn - أُضيفت للموقع في 25 أغسطس 2026
رقم الإعلان لدى المصدر: 4457616602
رقم الإعلان لدى المصدر: 4457616602