وظيفة مسؤول علاقات مرضى لدى مجموعة فقيه الصحية

1.Open and maintain patient files for new patients, ensuring all required information is accurately recorded.

2.Schedule, reschedule, and cancel patient appointments as needed.

3.Register patients upon arrival, verifying demographic and insurance information.

4.Notify healthcare team members promptly when walk-in patients arrive.

5.Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned intothe system.

6.Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.

7.Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.

8.Prepare and total all bills, ensure an accurate balance of transactions, and hand over documentation to theInsurance and Finance Coordinator at the end of the shift.

9.Answer phone calls through the call center line, providing information and assistance to patients.

10.Transfer calls to the relevant departments or personnel as required.

11.Contact physicians to confirm duties and schedules as per the OPD (Outpatient Department) calendar.

12.Other duties as assigned within the scope of the job.

Skills and Abilities:

-Working knowledge of MS Office applications and ERP systems.

-Analytical skills.

-Detailed oriented and problem-solving skills.

Experience:

Senior Officer: Minimum of 3 years of experience in patient registration, appointment scheduling, or a related role.

Officer: 0 - 2 years of experience in patient registration, appointment scheduling, or a related role.

Education:

Bachelor Degree in Business Administration or related field.

Language:

Excellent command of oral and written English and prefer Arabic.