وظيفة مشرف خدمة عملاء شاغرة في حائل لدى جهة غير معلنة

We’re Hiring | Customer Service Supervisor

We are looking for an experienced Customer Service Supervisor to lead our customer service team and ensure an exceptional customer experience across our mall operations.

Key Responsibilities

• Lead, motivate, coach, and develop the Customer Service team.
• Monitor team performance and ensure KPIs and service standards are achieved.
• Handle and resolve escalated customer complaints and inquiries effectively.
• Ensure timely and high-quality responses to customer needs.
• Collect and analyze customer feedback to identify areas for improvement.
• Prepare and analyze customer service reports, trends, and performance metrics.
• Identify opportunities to improve and streamline customer service processes.
• Collaborate with Sales, Marketing, Operations, and other departments to enhance the overall customer experience.
• Conduct regular team meetings and provide ongoing feedback and coaching.
• Ensure compliance with company policies, procedures, and confidentiality requirements.

Qualifications & Experience

• Bachelor’s degree in Business, Communication, or a related field.
• 5-7 years of experience in customer service or a related field.
• Previous experience in a supervisory or team leadership role.
• Experience in retail, malls, or commercial customer service is preferred.
• Strong knowledge of CRM systems and customer service software.
• Experience with KPIs, reporting, and process improvement.
• Fluent English is highly desirable.

Skills

• Customer Service & Customer Experience
• Team Leadership & People Management
• Complaint & Escalation Management
• Problem Solving & Conflict Resolution
• KPI & Performance Management
• CRM & Customer Service Systems
• Customer Feedback Analysis
• Process Improvement
• Communication & Interpersonal Skills
• Coaching & Mentoring
• Analytical & Strategic Thinking
• Stakeholder Management
• Ability to Work Under Pressure

Location: Saudi Arabia Hail

If you are passionate about customer experience and have strong leadership skills, we would love to hear from you.

Apply now and join our team!