RED Global تعلن عن وظيفة مدير خدمات تطبيقات Cloud في الرياض

Application Service Manager

On behalf of our global client, we’re currently looking for a Application Service Manager

Role: Application Service Manager

End: 12 months contract + extension

Location: Riyadh, occasional onsite travel required

Language: Arabic

Key Responsibilities

• Acting as an Application Service Manager for Cloud Application Services (CAS) customers according to the following tasks:
• Creation and maintenance of operation and processes from customer aiming engagement excellence
• CAS Execution Plan Creation & Maintenance
• Orchestrate unified communication with involved teams
• Managing the CAS engagement across the customer lifecycle (Transition, Onboarding, Operations & Offboarding)
• Ensuring a successful service execution with regular oversight on key business metrics (margin, revenue, consumption and c-sat)
• Promote service quality excellence and one-stop shop CAS experience
• Drive engagement and alignment with other SAP Stakeholders (ECS, Premium Engagement, Professional Services etc.) to provide one unified, harmonious customer experience
• Be proactive in identifying opportunities for optimization, innovation, adoption and suggest potential improvements to the customer, with extensive SAP applications knowledge.
• Driving CAS engagement as trailblazer and up-sell SAP’s products and service portfolio

If you are interested and available, please send your CV for immediate consideration.