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Maintenance Technician

Saudi Aramco VIP Experience Center | Riyadh/Dammam region, Kingdom of Saudi Arabia

Role purpose

Operate and maintain the approximately 40,000-element Kinetic Wall so it remains safe, reliable, responsive, and presentable for daily VIP-center use. The technician is the dedicated onsite first point of contact: carrying out routine checks, minor adjustments and repairs, documenting system condition, and coordinating with remote or senior engineers when a fault requires deeper mechanical, electrical, firmware, or software expertise.

Key responsibilities

Daily operation. Perform safe start-up and shut-down procedures; confirm the wall is ready for service and report any abnormal condition.

Routine inspection. Check moving triangles, supporting structures, fasteners, joints, mechanical linkages, bearings, hinges, actuators, sensors, wiring, connectors, and visible electronic components for wear, looseness, misalignment, damage, corrosion, heat, or unusual noise.

Minor maintenance. Complete approved adjustments, basic calibration, lubrication, cleaning of accessible components, and minor component replacement using approved parts and procedures.

First-line troubleshooting. Use basic diagnostic tools and system information to isolate faults, restore service where safely possible, and avoid unapproved changes to proprietary software or source code.

Escalation and coordination. Work with the remote support team and onsite client contacts; provide clear observations, photos, logs, readings, and test results so complex issues can be resolved efficiently.

Planned maintenance support. Support quarterly inspection/calibration activities and software or firmware checks, twice-yearly preventive maintenance, and approved emergency interventions led by the wider engineering team.

Records and reporting. Keep the daily logbook, fault and maintenance records, spare-parts usage, and follow-up actions current; provide accurate inputs for monthly reports and the annual performance review.

Client support. Act as the primary onsite technical contact for normal operating requests and explain status, limitations, and next steps in clear, professional language.

Safety and compliance. Follow Saudi regulations, site HSE rules, isolation/lockout procedures, work-at-height controls, and manufacturer instructions. Use machinery or scaffolding only when supplied, inspected, and operated by appropriately authorized personnel.

Working hours, response time and availability

Regular onsite hours

Sunday to Thursday, 10:00 AM-6:00 PM Riyadh time.

Weekly availability

Five scheduled onsite days in a 40-hour weekly coverage window. Breaks and time recording follow local law and company policy while maintaining agreed site coverage.

Out-of-hours flexibility

Occasional weekend or after-hours work may be requested for VIP-center operations, planned maintenance, or fault response. Advance notice should be provided where practicable.

Response expectation

Begin troubleshooting promptly while onsite. Participate in the support arrangement that enables local onsite attendance within 24 hours for reported onsite issues; escalate cases requiring remote engineering support, which has a 48-hour contractual response window.

Yearly availability

Year-round operational role, subject to statutory leave, public holidays, and company policy. The maintenance plan includes quarterly inspections and software/firmware support, twice-yearly preventive maintenance, monthly reporting, and an annual performance review.

Experience and qualifications

Candidates must either be Saudi nationals or have held a valid KSA Iqama for at least one year.

Technical diploma, vocational qualification, or equivalent practical training in mechatronics, electromechanical maintenance, electrical maintenance, industrial automation, or a related discipline.

Typically 3-5 years of hands-on maintenance experience with automated equipment, moving mechanisms, electromechanical systems, AV/exhibit technology, or comparable machinery.

Practical ability to troubleshoot mechanical assemblies and low-voltage electrical or control components using hand tools, a multimeter, drawings, checklists, and technical manuals.

Working knowledge of sensors, actuators, connectors, control panels, basic networked devices, firmware checks, and diagnostic logs. Advanced programming or source-code development is not required.

Able to keep clear maintenance records and communicate effectively in written and spoken English. Arabic is helpful but not essential unless required by the employing entity.

Basic computer skills for email, digital logs, remote-support sessions, photographs, and report inputs.

Valid local work authorization and ability to meet site access, medical, and safety-training requirements applicable to the assignment.