وظيفة موظف مكتب خلفي شاغرة لدى 2P Perfect Presentation في الرياض

We are looking for a detail-oriented and organized Back Office Agent to join our team and support daily operations by handling customer requests, processing transactions, maintaining accurate records, analyzing data, and coordinating with internal teams.

Key Responsibilities:

• Handle back-office tasks and ensure all requests are processed within the required timelines.
• Review and verify customer information and supporting documents.
• Collect, organize, and analyze operational data to support business decisions.
• Prepare daily, weekly, and monthly reports as required.
• Create and maintain reports using Microsoft Office Excel and PowerPoint.
• Coordinate with internal departments to resolve customer requests and operational issues.
• Follow established procedures, policies, and quality standards.
• Monitor pending requests and ensure timely follow-up and closure.
• Maintain confidentiality and accuracy when handling customer information.
• Support continuous improvement of back-office processes and customer experience.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
• Previous experience in Back Office, Customer Service, Call Center, Operations, or Data Processing is preferred.
• Good command of English, both written and spoken.
• Strong data analysis, reporting skills and problem-solving skills.
• Good knowledge of Microsoft Office, Excel and PowerPoint, including data management, formulas, and reporting.
• Very good communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.