وظيفة ممثل خدمة العملاء شاغرة لدى Element Materials Technology في الدمام
Customer Service Representative
تفاصيل الوظيفة
تعلن شركة Element Materials Technology عن فرصة وظيفية لممثل خدمة العملاء (CSR) في الدمام، المنطقة الشرقية، المملكة العربية السعودية. سيكون المرشح المثالي مسؤولاً بشكل أساسي عن التعامل مع استفسارات الأسعار وطلبات عروض الأسعار (RFQ) من العملاء عبر البريد الإلكتروني أو الهاتف، ومتابعة عروض الأسعار المعلقة أو الصادرة، وتحديد فرص البيع الجديدة.
المهام والمسؤوليات
- المشاركة بشكل أساسي في خطوات الوصول والإقناع في عملية البيع، بما في ذلك التأهيل وبناء العلاقات وتقييم الاحتياجات وتطوير الحلول/العرض التقديمي والإغلاق.
- التفاعل الاستباقي مع العملاء باستخدام الهاتف والبريد الإلكتروني وعقد المؤتمرات عبر الإنترنت.
- تحديد متطلبات خدمة العملاء الحالية والمستقبلية من خلال بناء علاقة شخصية مع العملاء المحتملين والحاليين، والعمل كحلقة وصل بين العملاء والشركة.
- إدارة العلاقات مع العملاء.
- التركيز على استفسارات عروض الأسعار المباشرة للمنتجات والخدمات القياسية.
- الحصول على الأسعار والمهل الزمنية من قوائم الأسعار القياسية.
- التعاون مع الأقسام الأخرى لحل شكاوى العملاء.
- معالجة فواتير المبيعات وتقديم عروض الأسعار وتقديم تقارير الحالة للعملاء.
- التعامل عند الاقتضاء مع طلبات المعلومات (مثل مواعيد الشحن/التسليم).
- استخدام أداة إدارة علاقات العملاء (CRM) لتسجيل الأنشطة، وضمان دقة بيانات الاتصال وإزالة التكرارات وإضافة معلومات جديدة وتسجيل سجلات المكالمات/الزيارات بدقة.
- تحقيق أهداف المبيعات من خلال تحويل الحسابات واختراقها.
- بناء وصيانة معرفة عملية بخدمات الشركة؛ المشاركة في فرص التدريب/التوجيه.
- ضمان الامتثال لجميع سياسات الشركة بما في ذلك على سبيل المثال لا الحصر الشروط والأحكام، والامتثال التجاري، ومعاملة الآخرين، وقواعد السلوك الأخلاقي، ودليل الموظف.
- ضمان الالتزام بجميع القوانين المعمول بها والمتعلقة بالسلامة والبيئة والحوكمة.
الشروط والمتطلبات
- خبرة لا تقل عن 3 سنوات في خدمة العملاء مع تفضيل وجود خبرة في إعداد عروض الأسعار.
- القدرة على قراءة وتفسير المستندات مثل عروض الأسعار/العقود الخاصة بالعملاء، ومواد التسويق، ومواصفات اختبار العملاء.
- القدرة على كتابة التقارير والمراسلات الروتينية، والتحدث بفعالية أمام مجموعات من العملاء أو موظفي المنظمة.
- القدرة على حساب الأرقام والمبالغ مثل الخصومات والفوائد والعمولات والنسب، وتطبيق مفاهيم الجبر والهندسة الأساسية.
- القدرة على حل المشكلات العملية للعملاء.
- القدرة على تفسير مجموعة متنوعة من التعليمات والبيانات والتفاصيل المقدمة في شكل مكتوب أو شفهي أو رسم بياني أو جدول.
- رخصة قيادة سارية مع سجل قيادة مقبول وفقاً لسياسة الشركة.
- يفضل خبرة في تفسير إجراءات ومتطلبات الاختبار.
المهارات المطلوبة
- إتقان استخدام تطبيقات مايكروسوفت (Dynamics AX وCRM وWord وExcel).
- القدرة على البقاء هادئاً عند مواجهة ضغط متزايد بسبب المواعيد النهائية والأولويات المتعددة.
- مهارات تواصل شفهية وكتابية متطورة لتلبية مجموعة متنوعة من احتياجات الاتصال، مع مهارات شخصية قوية تعزز التواصل المفتوح صعوداً وهبوطاً على أساس الاحترام المتبادل.
- القدرة على التواصل مع العملاء، وكسب أعمال جديدة، وتحديد متطلباتهم، والمساعدة في إعداد المقترحات بما في ذلك تقديرات التكلفة وخطة العمل والشروط والأحكام.
عرض النص الأصلي للإعلان
Overview
Element has an opportunity for a Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.
Responsibilities
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Element has an opportunity for a Customer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.
Responsibilities
- Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
- Proactively engage with customers using phone, email, web conferencing
- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
- Manage relationships with customers
- Focus on straightforward quotation enquiries for standard products & services
- Gain pricing and lead time from standard price lists
- Work with departments to resolve complaints
- Process sales invoices, quoting and provide status report to clients
- When applicable handle requests for information (e.g. shipping / delivery dates)
- Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
- Achieve sales goals by converting and penetrating accounts
- Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
- Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
- Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
- 3 years of customer service experience with quoting experience strongly preferred
- Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
- Ability to solve practical customer problems
- Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
- A valid driver’s license, with an acceptable driving record under Element’s policy
- Experience in interpreting testing procedures and requirements desired
- Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
- Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
- Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
المصدر: LinkedIn - أُضيفت للموقع في 2 سبتمبر 2026
رقم الإعلان لدى المصدر: 4462160797
رقم الإعلان لدى المصدر: 4462160797