وظيفة أخصائي نجاح العملاء شاغرة لدى Morasalaty Platform في الرياض

Company Description Morasalaty Platform is a unified communication solution that enables businesses to connect with their customers through their preferred channels and respond to messages around the clock. The platform includes a WhatsApp ChatBot service that supports marketing message campaigns and other advanced communication features. Morasalaty focuses on making customer interactions faster and more seamless, helping organizations improve customer experience. By simplifying communication workflows, the platform supports saving time, optimizing staffing needs, reducing costs, and increasing profitability.
Role Description The Customer Success Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. This role is responsible for guiding customers in using Morasalaty Platform effectively, responding to their inquiries, and ensuring a smooth onboarding and post-implementation experience. Day-to-day tasks include managing support tickets, providing product demonstrations, troubleshooting issues, and collaborating with internal teams to address customer needs. The specialist will monitor customer usage and feedback, identify opportunities to improve satisfaction, and proactively recommend solutions and best practices. The role also involves documenting customer interactions, maintaining accurate records, and contributing to the continuous enhancement of customer success processes.
Qualifications

• Strong Customer Service and Customer Support skills, with a focus on building trust and long-term relationships.
• Ability to drive Customer Satisfaction through proactive problem-solving, empathy, and follow-through.
• Excellent Communication skills, including clear verbal and written communication in a professional setting.
• Solid Analytical Skills to interpret customer data, identify trends, and suggest improvements.
• Experience working in customer-facing roles within tech, SaaS, or communication platforms is preferred.
• Proficiency with CRM or customer support tools and basic understanding of messaging or chatbot technologies is beneficial.
• Ability to work collaboratively with cross-functional teams and manage multiple customer requests simultaneously.
• Relevant diploma or bachelor’s degree in business, communications, information technology, or a related field is an advantage.
• Fluency in Arabic is essential; proficiency in English is a strong plus.