وظيفة أخصائي دعم العملاء والعمليات المباشرة شاغرة لدى LIVSHO في مكة وجدة

LIVSHO  |  Full-time  |  On-site  |  Jeddah, Saudi Arabia

Team: Operations  |  Reports to: Marketplace Operations Lead

Be the person who helps a buyer or seller move forward with confidence.

LIVSHO is a live-commerce marketplace bringing collectors, sellers and retailers together across the GCC. Through live shows and auctions, we help people discover collectibles, connect with knowledgeable sellers and build communities around what they love. We are building our full-time team in Jeddah to help more sellers succeed and make the buyer experience better.

You will support LIVSHO users through everyday questions, order issues and live-show activity. The role combines customer support with live moderation and seller guidance, working within a team and clear escalation procedures. You will need patience, accurate written communication and the judgment to recognize when an issue requires help from operations, payments or technology colleagues.

• Answer user questions. Guide buyers and sellers through accounts, bidding, payments, orders and platform features using approved information.
• Resolve order issues. Investigate delivery and order-status questions, gather the necessary details and coordinate follow-up without making unsupported promises.
• Support live activity. Monitor assigned shows and apply community rules consistently; escalate suspicious behavior or serious incidents promptly.
• Assist seller onboarding. Explain routine setup steps and common workflows, routing approval or commercial questions to the responsible team.
• Manage cases carefully. Keep clear notes, accurate categories and next actions so cases can be handed over without users repeating themselves.
• Handle complaints professionally. Acknowledge concerns, explain available next steps and follow the agreed refund, dispute and escalation procedures.
• Improve shared knowledge. Flag unclear help content and recurring questions; contribute practical updates to the support knowledge base.
• Work as a shift team. Communicate outstanding issues during handovers and coordinate with colleagues around busy live-show periods.

• Clear, professional Arabic writing and speaking, plus working English.
• Strong listening skills, patience and the ability to remain accurate when several conversations need attention.
• Confidence learning support tools, searching records and following documented processes.
• Sound judgment about sensitive information and when to escalate an issue rather than guess.
• Availability for full-time on-site work in Jeddah and scheduled shifts that may include evenings and weekends.

• Customer service, retail, e-commerce or community moderation experience; strong candidates from other backgrounds are welcome.
• Interest in collectibles or experience explaining unfamiliar products and processes to customers.
  

Accurate resolutions; quality-review results; response and resolution times; appropriate escalation; customer satisfaction; and fewer avoidable repeat contacts.

Learn how a live marketplace works, develop practical customer and operations skills and help a community of buyers and sellers every day.