وظيفة أخصائي خدمات الموارد البشرية - الشرق الأوسط شاغرة لدى Boston Consulting Group بمدينة الرياض
ME HR Services Specialist
تفاصيل الوظيفة
تعلن Boston Consulting Group (BCG) عن توفر وظيفة ME HR Services Specialist في الرياض، السعودية. ستؤدي دوراً رئيسياً في تقديم خدمات موارد بشرية عالية الجودة وفعالة للموظفين في الإمارات والسعودية، مع دعم تنفيذ العمليات الأساسية وتحسين تجربة الموظفين.
المهام والمسؤوليات
- إدارة عملية انضمام وخروج الموظفين في الإمارات والسعودية وقطر بشكل كامل، بما في ذلك مكالمات الترحيب والتوثيق وإعداد الأنظمة والرد على استفسارات الموظفين الجدد، وصولاً إلى إنهاء الخدمة بشكل سليم ومتوافق مع القوانين.
- مراقبة تواريخ انتهاء التصاريح وإدارة التجديدات (بما في ذلك بطاقات العمل، تصاريح الخروج/العودة، وغيرها من التصاريح الحكومية) بالتنسيق مع وكالات العلاقات الحكومية ومزودي الخدمات الخارجيين لضمان تحديث الوثائق وامتثالها.
- إدارة اشتراك الموظفين ومساهماتهم وتسوياتهم في أنظمة التقاعد والتأمينات الاجتماعية المطبقة، وضمان دقة السجلات والامتثال للمتطلبات القانونية في الوقت المناسب.
- العمل كنقطة اتصال يومية لفريق مركز خدمات الموارد البشرية المشترك، ومراجعة جودة سرعة ودورانات الدعم في المعاملات (إدخال البيانات، التوثيق، حل التذاكر)، وتقديم التوجيه والتدريب وضمان أن تقديم الخدمة يلبي اتفاقيات مستوى الخدمة ومعايير BCG.
- تقديم دعم شامل لخدمات الموارد البشرية عبر دورة حياة الموظف، بما في ذلك الاستفسارات وإدارة بيانات الموظفين والتحويلات والخطابات وحفظ السجلات، مع ضمان سلامة البيانات والامتثال للسياسات الداخلية واللوائح المحلية.
- التنسيق مع الموظفين والمديرين وأصحاب المصلحة، والتعاون مع وظائف الموارد البشرية والرواتب والمالية والموردين الخارجيين لضمان حل دقيق وسريع ومرتكز على العملاء لمسائل الموارد البشرية.
- إعداد التقارير وتتبع المقاييس التشغيلية ودعم عمليات التدقيق والضوابط الداخلية، والمساهمة في اتخاذ القرارات المبنية على البيانات داخل وظيفة خدمات الموارد البشرية.
- تحديد فرص التبسيط والتوحيد والرقمنة والأتمتة في عمليات خدمات الموارد البشرية، ودعم تصميم واختبار وتنفيذ تحسينات سير العمل والحلول الرقمية بالتعاون مع أصحاب المصلحة المعنيين.
المهارات المطلوبة
- تقديم خدمة عملاء ممتازة مع اهتمام كبير بالتفاصيل وإدراك شامل للديناميكيات التنظيمية.
- إدارة أولويات متعددة عبر الإمارات والسعودية مع الحفاظ على الدقة في بيئة سريعة الخطى.
- تقديم توجيه يومي لفريق الخدمات المشتركة ومراجعة جودة العمل ودعم الزملاء لتحقيق مستويات الخدمة.
- بناء علاقات فعالة والتعاون عبر الفرق والوظائف والمناطق الجغرافية.
- التواصل بوضوح وثقة مع الموظفين وأصحاب المصلحة على مختلف المستويات.
- تحمل المسؤولية والعمل بمبادرة ودفع الأمور حتى حلها.
- تحديد أوجه القصور والتوصية بحلول عملية قابلة للأتمتة لتحسين العمليات.
- تعلم واعتماد تقنيات جديدة بسرعة مع فضول تجاه الأدوات الرقمية والأتمتة.
- الموازنة بين التنفيذ التشغيلي وعقلية التحسين المستمر.
- المهارات التنظيمية وحل المشكلات القوية.
الشروط والمتطلبات
ستكون جزءاً من فريق خدمات الموارد البشرية في الشرق الأوسط، لدعم الموظفين وأصحاب المصلحة في الإمارات والسعودية وقطر، بالتعاون الوثيق مع فريق مركز الخدمات المشتركة في نيودلهي. ستعمل تحت إشراف مدير خدمات الموارد البشرية في الشرق الأوسط، وستتعاون مع زملاء الموارد البشرية المحليين في دبي والرياض والدوحة والقيادة الإقليمية والشركاء الخارجيين (بما في ذلك وكالات التأشيرات ومزودي العلاقات الحكومية) لتقديم خدمات موارد بشرية فعالة ومرتكزة على الموظفين، والمساهمة في مبادرات التحسين المستمر والأتمتة عبر المنطقة.
- خبرة من 3 إلى 4 سنوات في خدمات الموارد البشرية أو الخدمات المشتركة للموارد البشرية أو بيئة تشغيلية مماثلة، مع تعرض مثالي لكل من الإمارات والسعودية.
- خبرة في العمل مع أنظمة الموارد البشرية (يفضل خبرة في Workday).
- معرفة عملية بعمليات التصاريح والتأشيرات والتقاعد/التأمينات الاجتماعية، والقدرة على التعامل مع المتطلبات الحكومية والتنظيمية.
- مهارات تنظيمية وحل مشكلات قوية.
- مهارات رقمية قوية تشمل إتقان Microsoft Office ومعرفة بأدوات الذكاء الاصطناعي والأتمتة وسير العمل والبرمجة المنخفضة لتحسين الكفاءة التشغيلية.
- مهارات تواصل قوية: إجادة اللغة الإنجليزية إلزامية، والعربية ميزة كبيرة.
- درجة البكالوريوس في الموارد البشرية أو إدارة الأعمال أو مجال ذي صلة.
عرض النص الأصلي للإعلان
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As an ME HR Services Specialist,you will play a key role in delivering high-quality, efficient, and employee-centric HR Services across the UAE and KSA. You will support the execution of core HR processes end-to-end, provide day-to-day functional guidance to the HR Shared Services Center (HRSSC) team, and partner with stakeholders across the region to ensure seamless employee experience. In addition to operational excellence, you will contribute to continuously improving how HR Services are delivered by identifying opportunities to simplify, standardize, digitize, and automate processes.
Your Responsibilities Include
You'll be part of the Middle East HR Services team, supporting employees and stakeholders across the UAE, KSA & Qatar while partnering closely with the HR Shared Services Center team based in New Delhi. Reporting to the ME HR Services Manager, you'll collaborate with local HR colleagues based in Dubai, Riyadh, and Doha, regional leadership, and external partners (including visa agencies and government relations providers) to deliver efficient, employee-centric HR services and contribute to continuous improvement and automation initiatives across the region.
Additional info
Should you have any questions, Abdullah Bahamdan would be happy to answer them confidentially. Please share your interest in this opportunity with your Line Manager should you decide to apply. Applications will be accepted until September 14, 2026. Individual interview appointments will be set up following a review of the applications received. After an applicant has been chosen, the start date will be determined.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As an ME HR Services Specialist,you will play a key role in delivering high-quality, efficient, and employee-centric HR Services across the UAE and KSA. You will support the execution of core HR processes end-to-end, provide day-to-day functional guidance to the HR Shared Services Center (HRSSC) team, and partner with stakeholders across the region to ensure seamless employee experience. In addition to operational excellence, you will contribute to continuously improving how HR Services are delivered by identifying opportunities to simplify, standardize, digitize, and automate processes.
Your Responsibilities Include
- Onboarding and Offboarding (UAE, KSA & Qatar): Own end-to-end onboarding and offboarding for employees across the UAE and KSA, including welcome calls, documentation, system set-up, and responding to new hires' queries, through to smooth and compliant exits.
- Permits and Government Documentation: Proactively monitor permit expiry dates and manage renewals (including labor cards, exit/re-entry and similar government-mandated permits), coordinating with government relations agencies and outsourced service providers to keep all documentation current and compliant.
- Pension and Social Insurance Management: Administer employee enrollment, contributions, and reconciliation for applicable pension and social insurance schemes, ensuring accurate records and timely compliance with statutory requirements.
- HRSSC Oversight: Act as the day-to-day point of contact for the HR Shared Services Center team, reviewing the quality and turnaround of transactional HR support (data entry, documentation, ticket resolution), providing guidance and coaching, and ensuring service delivery meets agreed SLAs and BCG standards.
- General HR Services: Deliver end-to-end HR Services support across the employee lifecycle, including employee queries, employee data management, transfers, letters, and record-keeping, while ensuring data integrity and compliance with internal policies and local regulations.
- Stakeholder Coordination: Act as a trusted point of contact for employees, managers, and stakeholders, coordinating with People functions, Payroll, Finance, and external vendors to ensure timely, accurate, and customer-focused resolution of HR matters.
- Reporting and Compliance: Prepare reports, track operational metrics, and support audits and internal controls, contributing to data-driven decision-making within the HR Services function.
- Automation and Continuous Improvement: Proactively identify opportunities to simplify, standardize, and automate HR Services processes; support the design, testing, and implementation of workflow improvements and digital solutions in collaboration with relevant stakeholders.
- Process Improvement: Identify gaps in HR Services processes across UAE and KSA and propose practical solutions, working closely with the ME HR Services Manager to help drive consistently high-quality operations.
- Delivering exceptional customer service with strong attention to detail and a comprehensive awareness of organizational dynamics.
- Managing multiple priorities across UAE and KSA while maintaining accuracy in a fast-paced environment.
- Providing day-to-day guidance to a shared services team, reviewing quality of work, and supporting colleagues to meet service standards.
- Building effective relationships and collaborating across teams, functions, and geographies.
- Communicating clearly and confidently with employees and stakeholders at different levels.
- Taking ownership, working proactively, and driving issues through to resolution.
- Identifying inefficiencies and recommending practical, automation-enabled
- solutions to improve processes.
- Learning and adopting new technologies quickly, with a curiosity for digital tools and automation.
- Balancing operational execution with a continuous improvement mindset.
- 3-4 years of experience in HR Services, HR Shared Services, or a similar operational environment, ideally with exposure to both UAE and KSA
- Experience working with HR systems (Workday experience is an advantage).
- Working knowledge of permit, visa, and pension/social insurance processes, and comfort navigating government and regulatory requirements.
- Strong organizational and problem-solving skills.
- Strong digital literacy, including proficiency with Microsoft Office and familiarity with AI, automation, workflow, and low-code tools to improve operational efficiency.
- Strong communication skills; fluency in English required, Arabic is a huge advantage.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
You'll be part of the Middle East HR Services team, supporting employees and stakeholders across the UAE, KSA & Qatar while partnering closely with the HR Shared Services Center team based in New Delhi. Reporting to the ME HR Services Manager, you'll collaborate with local HR colleagues based in Dubai, Riyadh, and Doha, regional leadership, and external partners (including visa agencies and government relations providers) to deliver efficient, employee-centric HR services and contribute to continuous improvement and automation initiatives across the region.
Additional info
Should you have any questions, Abdullah Bahamdan would be happy to answer them confidentially. Please share your interest in this opportunity with your Line Manager should you decide to apply. Applications will be accepted until September 14, 2026. Individual interview appointments will be set up following a review of the applications received. After an applicant has been chosen, the start date will be determined.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
المصدر: LinkedIn - أُضيفت للموقع في 7 سبتمبر 2026
رقم الإعلان لدى المصدر: 4462974711
رقم الإعلان لدى المصدر: 4462974711